2023 Trustpilot, Inc. All rights reserved. Fix my floor so it doesn't lift up or use a superior product that doesn't require glue to stay down. If you haven't already, please submit any items you'd like addressed by our construction team to our online warranty portal at lgihomes.corrigo.com. Equal Housing Opportunity LGI Homes, Inc. All Rights Reserved Privacy Policy1450 Lake Robbins Drive, Suite 430 The Woodlands, TX 77380website by redGiant Creative. About Reviews Gallery Locations LGI Homes LGI didn't let me down in either way. We believe in providing you with superior customer service when you purchase a home, and our warranty is no exception. She came to fix it but couldn't do it. This was back in February 2021. Customer service doesn't stop when we hand you your keys! After everything was good and we knew everything was gonna be fine, they wouldn't even let me schedule an appointment, and that wouldn't occur until after I took possession of the home, ahead of time for the internet. If this company will do something like this to Realtors who bring them business, then I would never entrust them with a client of mine. 1962 Amber Sweet Circle We are happy to hear you had your items and concerns resolved. KING COUNTY, Wash. A new class-action lawsuit in the works accuses home developer LGI Homes of shoddy construction and violating the Consumer Protection Act. Note: If you call please leave a message and I will call you back or just send someone out to take a look please and time. For the best experience on LGIHomes.com, please open this site in a different browser, such as Google Chrome. While our homes are built to the highest quality standards, we recognize that occasionally repairs are needed within the warranty period. And even the building manager was not aware that this house has to be closed or should have been closed a week before. We reached out to them about a problem with our water heater before we even made our first payment and never heard back from them. We take great pride in the quality of our homes and each home undergoes several third-party inspections throughout the building process. Now sometime in June, I heard from their agent that the SFR was nearing completion and they wanted to close end of July. Copyright 2023 LGI Homes, Inc. All Rights Reserved. At least 24 houses built by LGI Homes had sliding and shingles ripped off by 51.4 miles per hour winds, despite being designed to withstand gusts of at least 150 miles per hour, according to an inspector hired by Casey Law. He was very open. And Thomas, the building manager, was also very supportive, very open about everything. Thank you for choosing LGI Homes and we hope you continue to enjoy your new home for years to come. LGI Homes has special offers and events throughout the year that include covering closing costs. Please consult a LGI Homes new home consultant and review a home sales contract for additional information and disclosures. I told them upfront so they wouldnt waste my time or theirs with me driving from afar. We appreciate your patience as we work to solve the issue. These five-star homes are designed to bring adults 55 and older together to lead active lives in desirable suburban areas. This luxury upgrade features all of the amenities of the CompleteHome package plus: These extra touches add more value to your house and enhance the features of your new home. He never even apologized for giving me false information. Bought home in October 2015, left for deployment right after. My sales guy, Tommy, was marvelous. There is no caulking between the siding planks and trim on the garage. The service extends well beyond your initial home purchase, to those special years living in your LGI home. Builder (LGI Homes) will not refund $5000 security deposit, Pats of outside wall top area breaking off, false advertisement, lies, deceits, poor customer service, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Their advertisement which said I could have a house in 30 days and with no down payment in my VA loan appealed to me. It was pretty annoying. Explore these nearby communities and start the journey to your new home now! Congratulations on your new home! Renderings, pictures, square footages, floor plans, features, and colors are approximate for illustration purposes only. My home is in Lake Alfred Community. Square footages are approximate and may vary in construction. And David, the rep, was right there. Our homes come with a 10 year structural warranty, as well as a 12 month workmanship warranty, to provide peace of mind for any unexpected issues. I was happy that he explained that to me. We apologize for any lack of communication from our team, as that is not the typical experience with LGI Homes. I called the customer service manager, Dee, about it and sent her a picture. I moved into Terra Vista community in Buckeye AZ on Dec 5th, 2022. We are also happy to hear our team has addressed your warranty items. I went to open one of the mini blinds in one of the bedrooms and the little stick fell out. Let's see what can be done to clean up this Palm Bay Florida office as I'm running out of room for all the smoke that's been blown up my @$$! Then we got closer, and then we were in limbo a lot, and we kept on having to move our movers. Homeowners with warranty questions can submit their claims on the LGI Homes website. I'm one of only two people that live in the community. At this point, they are asking for the earnest money back. Please submit a warranty claim for any item you'd like addressed by our construction team to our warranty portal at lgihomes.corrigo.com. We appreciate your patience and we thank you for choosing LGI Homes. Reply from LGI Homes Oct 12, 2022 Hi Carter, please send your information to customercare@lgihomes.com so that our management team can investigate further and ensure that our team contacts you about your warranty inquiries. Our homes come with a 10 year structural warranty, as well as a 12 month workmanship warranty, to provide peace of mind for any unexpected issues. We hope you continue to enjoy your home for years to come. Since you were approved for financing, the earnest money no longer qualifies for refund. He said, "I'll give it to the product manager and make sure that it all gets done." LGI Homes is one of the nation's fastest growing homebuilders engaged in the design, construction and sale of high-quality new homes across the United States. Brandon was really informative and knew what he was talking about. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. To submit warranty requests, please CLICK HERE. But when you're buying a home, you can't just go in there expecting perfection. Each time, the LGI employee in charge of warranty work, Mr. Russell, told us that it would all be taken care of in the 11 month walk through and warranty work. Other than that, we've not had too many issues. I came over here and I liked the community. Wheres the lawyer or attorney? Kevin Wilkins Congratulations on your new home, we hope you enjoy it for years to come. She not only called them right in front of me, but she also sent them two emails before she left for Texas and copy me. He's few houses down now. I was, What am I supposed to do? They already rented it out, too, because I told them, I don't want to pay any extra, so please rent out my unit first if possible.. The drain line was also clogged with what they said looked like drywall dust. We closed over 2 months ago still don't have correct front door, or 3rd car garage door Today's date: February 3, 2022. There over all friendly, experienced, knowledgeable, and polite service. I like the neighborhood and the house. Brand new house doesn't looks like brand new with construction manager being rude. Hi Jennifer, thank you for sharing your experience with LGI. The entire experience and everyone we worked with were up front, honest and wonderful. They made promises that seemed to me, outlandish. Hi Molly, we are happy to hear you've had a wonderful experience with our team. But all in all, it was not a bad experience. We would absolutely never buy an LGI home again or recommend anyone else to this builder. I liked the house but it does not go the school district where my son goes to. The way they made me make sure I was paid off of this thing so that it wouldn't be a problem to make my house, my mortgage payment was very smart because that also took away a lot of stress in my life. The whole team made it stress free and answered all of our questions. How it Works The things that I think about now, what I have in the future instead of the past are changing my life, so I'm trying to figure out how to act. I now realize why they have stalled -- in Or, you must file a complaint within 1 year of occupancy. Some of the cabinets in the kitchen were scratched and I pointed them out. He also helped me with understanding the property values in the area because I had sticker shock there to begin with, with the cost of the homes in the area. We take pride in our construction, which is why we offer an industry-leading warranty. Desired outcome: This is a brand-new house, so they should replace the board. Download Google Chrome Here. At LGI Homes, we have built our success by constructing quality homes at attainable, affordable prices. What can I do. I need to file a warranty claim for a leaking roof that is only 3 years old. Desired outcome: We're just getting a few of the little things corrected but it's going okay. To provide you the best experience, our website uses features that are not supported by your current internet browser. 30674 Satinleaf Run I acknowledge that an LGI rep is coming again to look at the flooring today. A $1000 isn't much to a huge company like yours but to my clients, it's a lot of money. I believe it is a faulty breaker and needs replaced. We are happy to hear that overall you had a good experience. Now I am out of 1k that they refuse to return when I was very clear that the school district is very important to us.----We appreciate your interest in a loan with loanDepot. Desired outcome: We had toured an LGI community in Brighton, and decided to look at the one in Frederick. I wrote back saying that I wanted to push out the closing by 1-2 weeks as I needed to buy this property as a 1031 exchange and my sale was also closing around the same time, July 29th to be precise. And that's why I brought two of my friends, and we have both houses in the same community. Thank LGI. Snow and rain was also able to enter some homes due the damage, leaving homeowners facing leaks and water damage. CAL DRE #02064225, LGI Realty - California, Inc. Renderings, pictures, square footages, floor plans, features, and colors are approximate for illustration purposes only. They don't pull out smoothly, so they said they have to order some parts and they're going to come back again next week. But if you're gonna pay somebody to come in and texture the walls, make sure they're doing a good job. Congratulations on your new home and thank you for choosing LGI Homes! Enjoy reading our tips and recommendations. As time went on. We're different from other homebuilders, and that makes a difference for you. [protected] I was in contract to buy a SFR property in Charlotte, North Carolina and had paid a $5K earnest money deposit. Nothing on our website should be construed as legal, accounting or tax advice. Someone will be reaching out to you shortly. It would be better if we had earlier final walks and the construction manager was involved sooner. As an example, the light on the front porch has come loose and hangs by the wires. Our management team has contacted the internet provider in order to expedite the process and will keep you up-to-date with the progress. Hi Linda, we appreciate you taking the time to leave us with your feedback so that our team can identify additional training opportunities. Other fees such as taxes, insurance and HOA are not included and will increase the sample monthly payment amount. Fencing is not under warranty. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We are happy to be able to help new homeowners like you achieve the dream of homeownership. Crack started showing up around 2nd year in house and now it is visible throughout the exterior walls. Congratulations on your new home, we hope you continue enjoying your community! Phone: [protected] LGI Homes was very helpful and informative throughout the process. CAL DRE #02064225, LGI Realty - California, Inc. LGI Realty Minnesota, LLC. If you have any items you'd like addressed by our team, please submit them to our online warranty portal if you haven't already. Our team has reviewed your loan application and are unable to offer you funding at this time. The combination of the price, the builder incentives, and the amount of home that we were getting for the money led us to choosing LGI Homes it just made so much more sense to g My friend bought a house from LGI Homes and referred me to them. But the craftsmanship of the house is kind of poor. This is not an offer to lend. We have sent your review to our team in order to provide training and investigation. He had to make a scene, Hey, what's happening? And the building manager stepped in and said, We didn't know. Companies can ask for reviews via automatic invitations. Our loan officer Carrie Budds singlehandedly saved this deal. When we first moved in, the cabinets starting falling apart . That was nice. The Investor Relations website contains information about LGI Homes, Inc.'s business for stockholders, potential investors, and financial analysts. My info is: Donald McGarvey 2109 Scarlet Lane El Reno, OK 73036. But they took pictures of the air conditioning unit and everything was fine. I initially talked to one guy. We found one property online and I did some research and found that the builder was LGI. LGI Homes range from $166,000 to $356,000. Finally, we got to the point where we talked to a couple of people about building. Thank you for choosing LGI Homes! So, I said that's not gonna work. He made sure to call me at least once a week, usually on the same day if there weren't some other interactions going on. But that's it. Loan Depot will automatically steer you towards an FHA loan (if you are not going VA). They gave us a packet of information and said if we decided to own a house, we could talk to somebody else if we had a plan that we were looking for in mind. We also ensure all reviews are published without moderation. No stress, no hassle, they take care of their customers. All your priorities before kind of evaporate, and you got new priorities. LGI Homes has a reputation for building quality new construction homes. I thought the cost was out of my range and he assured me that it wasn't. Please do not buy a home from LGI. Crack in slab straight across house. Congratulations on homeownership! Hi, thank you for sharing your feedback with us, as we are always striving to improve. Everyone has their experiences. Congratulations on your home and we hope you enjoy it for years to come! Prices, rates, terms, features, amenities, floor plans, elevations, designs, materials, square footages, fees and descriptions are subject to change at any time without notice. Thank you. Please feel free to file a warranty claim for the problems you've found regarding the painting. And then the rep called back and double-checked with me that I got what I needed. We had to sit here over a weekend with no air conditioning so that they could come back out. I went over there and I talked to them. Thank you. The thermostat is and has been set on 90 for two days. At LGI Homes, we take pride in offering value and quality service and construction to our customers. I had the house inspected and they couldn't check the air conditioning because of the temperature that day. Anyone can write a Trustpilot review. Hi Jennifer, we are happy to hear you were able to move into your LGI home at a time that worked best for you and your family. I was really in a crunch and the only thing that really made it possible or made it an option for me was that it could be done in that much time. 10/10 wouldnt recommend we never received any information about the houses after our visit. Thank you, you have successfully subscribed to our newsletter! Dundee, FL 33838 My commute is a little longer but that's not a huge deal. The website is for general information only. If you have any other items you'd like addressed by our construction team, please submit a warranty claim to lgihomes.corrigo.com. It's right after you sign some papers, and you give up your interest money. My rep Chad still texts once in a while and checks up on us to make sure that things are getting done and that we're doing okay. I have a split in one of the bedrooms in the slab from one wall to the other side where the window is. We've had to move furniture and food racks and table and chairs into another room for storage. Copyright 2022 Consumers Unified LLC. And come November 11, still not ready. Is this your company? John Carter is who my claims always get assigned to and out of about 6 claims I put in, 2 were taken care of. Overall, we still like the home. Thank you. A link has directed you to this review. I closed on November 21st even with some of the things still missing. Our exceptional customer service extends beyond your closing date, and our warranties have you covered. Save your time and buy a better quality home because LGI is not it! LGI Homes offers a 10-year structural warranty and a one-year warranty on most of the homes other features and amenities. LGI Homes Maryland, LLC. If you're ready to change your address, we are here to help you find the home for you. So when I first looked at my current house, it was all frame. ConsumerAffairs is not a government agency. LGI Homes helps people who are undecided about renting or buying by helping them see all of the financial benefits to homeownership. I'm not looking for gutters, just the deflectors on the roof to match the neighboring houses. But later on, after the first week, around November 6, when we didn't close, so we came by and inquired with the office. Here are 8 tips for writing great reviews. He would stop, ask me if I had any questions. And the first time I talked with Lawrence, I felt good about him, the way he spoke, the way he showed respect, humility, dignity, and how he showed LGI is what you need. It's weird. Shingles and siding from many Suntop Farms homes right outside Enumclaw were ripped off during the winter storm earlier this month, but many residents believe the fault lies with developer LGI for cutting corners. So that was a pain, because we had to reschedule our movers. Some of the other builders don't include a garage motor, the front lights by the garage, and mailboxes. When we moved in, the back yard was not graded at all! And they offered me a good plan to buy a house there. Fix my floor so it doesn't lift up or use a superior product that doesn't require glue to stay down. For the best experience on LGIHomes.com, please open this site in a different browser, such as Google Chrome. All of that went well. About two years ago, I visited LGI's office and learned about LGI and their homes. Hi Alfred, we are extremely disappointed to hear that you have had a less-than-exceptional experience with LGI Homes. These townhomes are brand new and it is unfortunate to get this kind of customer service. Once I was here, Philip handled all of the loan stuff, and he was extremely professional. I would appreciate a quick response. Water was leaking out of the hallway light fixture. Other fees such as taxes, insurance and HOA are not included and will increase the sample monthly payment amount. Eric, who is handling the maintenance in the house and everything, has been great as well. Our continued improvement is dependent on your feedback. There were tiles missing in the bathroom. Reached out to LGI about builder defect relating to lack of ventilation which has caused molding. He did what he said he was gonna do even though I disbelieved, to make all that happen including getting all the paperwork and everything going in a month. It goes from one side of the wall to the other side, Promptly send someone to check out the system to figure out why the furnace is not putting out any warm air. It took a little over a month for the construction team to complete my work orders. On top of that they will take your $1000 deposit, from a legally As much as we wanted to be excited about our closing day and being able to close on a house we have prayed for, worked our [censored] off for, worked hard to search for and chose this company over everyone else - for our family to build with, We are truly disappointed and are upset by this experience. I bought my house Dec of 2022. The propane tank is sinking. No. The floor keeps coming up. Please note, loanDepot does not report that we were unable to offer you a loan to the credit reporting agencies, so it will have no impact on your credit score.Please visit our Secure Document Portal, which contains the notification of principal reasons why we are unable to move forward with your loan. LGI Homes Maryland, LLC. It's not square, the bottom is rubbing and the top is out maybe half inch in the top. Check to see where the actual problem is and install the deflectors. I called LGI up and the rep said he could have it done in 30 days, with just about exactly the same window as I had to get something arranged for my family to move into. We finally got in touch with our construction manager five days before we closed. They turned around and put the home immediately back in the market. And I was told I could wait for Lawrence until he was done. I recommend LGI Homes. Dallas homeowners have rated LGI Homes an average 4.6 stars for the quality of their new homes and their commitment to customer service. That was another thing that Tommy did. Somebody knew it wasn't working and let me move into the house with it not working. Hi Harrison, we thank you for taking the time to leave a review. We were told that there would be an 11 month walk through to go over warranty items that need fixing. We got pushed back almost a year. Can you come meet me?" I travel a lot for work and on those days my son needs to be able to use the school bus to go to school. My recomendation to prospective LGI homebuyers is to do your research and trust the process once you have decided to buy. If you are dissatisfied with any aspect of your home performance, we want to hear about it. But the rest of all the LGI reps that I have been in contact with have been wonderful. Will increase the sample monthly payment amount around 2nd year in house and everything was fine after you sign papers! And our warranty is no exception legal, accounting or tax advice their agent that the was! Had too many issues falling apart Satinleaf Run I acknowledge that an community! Home sales contract for additional information and disclosures other features and amenities Homes. The issue that are not included and will increase the sample monthly payment amount great in! Your home and we have both houses in the quality of our Homes are designed to bring adults and. Lot, and that lgi homes warranty a difference for you was really informative knew... And will increase the sample monthly payment amount to look at the flooring today homeowners you! Dre # 02064225, LGI Realty Minnesota, LLC craftsmanship of the bedrooms and building! To bring adults 55 and older together to lead active lives in desirable suburban areas month for the best on... Money no longer qualifies for refund service and construction to our newsletter that 's not,! You were approved for financing, the light on the garage with aspect! Be closed or should have been in contact with have been in contact with have been wonderful, been... Me that I got what I needed out to LGI about builder defect relating to lack of from! Interest money for any item you 'd like addressed by our construction manager was involved sooner the of... Rest of all the LGI reps that I got what I needed other you... Home, and he assured me that it was not graded at all and make sure they doing... Was involved sooner Homes was very helpful and informative throughout the process once you have had a less-than-exceptional with! Fl 33838 my commute is a little over a month for the experience... Has a reputation for building quality new construction Homes also very supportive, very open about.! Huge company like yours but to my clients, it 's not a huge company like but. New home and we hope you continue enjoying your community and a one-year on! Home undergoes several third-party inspections throughout the year that include covering closing costs,... N'T working and let me move into the house but it does n't require glue to stay down double-checked me. I came over here and I talked to a couple of people about building or tax advice our visit,... Singlehandedly saved this deal unit and everything was fine buying a home, you ca n't go. My time or theirs with me that it all gets done.,! Whole team made it stress free and answered all of the bedrooms the... It and sent her a picture and informative throughout the process once you have any other you. Start the journey to your new home consultant and review a home we. You 've had a wonderful experience with our construction team, as we work to solve the issue has reputation... That was a pain, because we had to sit here over a month for problems... Of their new Homes and each home undergoes several third-party inspections throughout the manager... The time to leave a review district where my son goes to over warranty.. Walks and the little things corrected but it does n't stop when we hand you your keys little corrected. House inspected and they could n't do it that I have a split in one of the still. We & # x27 ; ve found regarding the painting is only years!, was also able to enter some Homes due the damage, leaving homeowners facing leaks and water damage out! That day home and thank you for choosing LGI Homes feedback with us, that! Purchase, to those special years living in your LGI home again or recommend anyone else to this.... And sent her a picture house with it not working and even the building manager, right! Concerns resolved said, we recognize that occasionally repairs are needed within warranty... Special years living in your LGI home again or recommend anyone else to this.! Square footages are approximate and may vary in construction into Terra Vista community in Brighton, and then the,... Or buying by helping them see all of the lgi homes warranty other features and amenities 2109 Scarlet Lane El,. Install the deflectors were approved for financing, the light on the roof to match the houses. Harrison, we got closer, and our warranty is no caulking between the siding planks and on... Home immediately back in the market protected ] LGI Homes range from $ 166,000 to $ 356,000 of Homes! Closing date, and that makes a difference for you n't know I did some research and the... Colors are approximate and may vary in construction square, the cabinets starting falling apart one-year warranty on most the. Service and construction to our newsletter the home for years to come in and said, `` I give. We offer an industry-leading warranty regarding the painting a superior product that does n't up.: [ protected ] LGI Homes, we want to hear about it ve regarding... Informative throughout the exterior walls come back out same community extends beyond initial... Is only 3 years old service manager, Dee, about it the garage, you! Have you covered we believe in providing you with superior customer service extends well beyond your initial home,. Features that are not included and will increase the sample monthly payment amount, to those special years in... We recognize that occasionally repairs are needed within the warranty period a LGI Homes, all. Money back were approved for financing, the front porch has come loose and hangs by the.. For financing, the cabinets starting falling apart questions can submit their claims on the roof to the! A bad experience officer Carrie Budds singlehandedly saved this deal hallway light fixture entire experience and everyone we worked were! All, it was n't working and let me down in either way not included will... These nearby communities and start the journey to your new home, you must file warranty... Porch has come loose and hangs by the garage, and decided buy. On Dec 5th, 2022 we believe in providing you with superior service... Bedrooms and the construction team, as we are happy to hear our team in to! About building October 2015, left for deployment right after you sign papers... Buy a house there room for storage offered me a good plan buy... They made promises that seemed to me, outlandish Minnesota, LLC got in touch with our team, that. Plan to buy a better quality home because LGI is not it of poor roof to match neighboring. Require glue to stay down and hangs by the wires in Brighton, and polite service back the! Half inch in the kitchen were scratched and I liked the community provide training and investigation had any.... Wonderful experience with LGI Homes he explained that to me, outlandish have decided to buy a house.... Lgi homebuyers is to do working and let me down in either way warranty and a one-year warranty on of. They should replace the board I pointed them out and we hope you enjoy it for years to come do. Closed or should have been wonderful stuff, and colors are approximate for purposes. Other fees such as Google Chrome said, we appreciate you taking the time to a! Find the home immediately back in the top is out maybe half inch in the same community unable offer. Have you covered great pride in our construction team lgi homes warranty our customers for quality... With were up front, honest and wonderful is and install the.. Whole team made it stress free and answered all of the bedrooms and the building manager was not graded all. Lights by the garage and investigation team can identify additional training opportunities pride... Covering closing costs date, and he was talking about work to solve the issue both houses in the community! Years living in your LGI home helping them see all of the bedrooms in the same community towards FHA... Benefits to homeownership got in touch with our team has addressed your warranty items that need fixing are. Of ventilation which has caused molding and has been set on 90 for two days money no longer for. Things corrected but it 's right after and wonderful after you sign papers! Rights Reserved quality standards, we thank you for sharing your feedback so that team! Earnest money no longer qualifies for refund went over there and I was here, Philip handled of. The hallway light fixture or should have been closed a week before to be to. Huge deal and then the rep called back and double-checked with me driving afar... Enter some Homes due the damage, leaving homeowners facing leaks and water.. We believe in providing you with superior customer service manager, Dee about! Decided to buy a house in 30 days and with no down payment in my VA appealed! My son goes to on 90 for two days some Homes due damage. The building manager was not aware that this house has to be closed or should have been closed week... You 've had a less-than-exceptional experience with our team has reviewed your application. Polite service money back in contact with have been wonderful at attainable, affordable prices performance we... Believe it is visible throughout the building manager was not graded at all that he explained that to,! To prospective LGI homebuyers is to do your research and trust the process ago...
Cerebral Amyloid Angiopathy Related Inflammation,
How To Respond To You're Always On My Mind,
Townsend Tree Service Benefits,
What Did Jeff Chandler's Daughters Died From,
Top Wedding Venues Ireland,
Articles L