Refunds 10.1 If you need to request a refund you should contact your local Merseytravel Centre or alternatively please refer to the Merseytravel Website. Liverpool Lime Street is currently closed to the public due to a security threat. 13.2 A waiver by us of any default will not constitute a waiver of any subsequent default. Check which, your journey starts in and which zone it ends in then make a note of the zones you travel through. If this information changes, for any reason, you must notify us immediately.Please be advised that we may use agencies to verify and confirm your identity and residence. Nothing in this agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this agreement. For the purpose of these Terms, any reference to you or your means you, the customer. 5.4 Use of a Solo Ticket (whether a paper ticket or contained on a Merseytravel Smartcard or Apprentice Travelcard) is only permitted by the person who initially uses the Solo Ticket for the journey (the Ticketholder). 4-WeeklyUse it any time on any day for 4 weeks. Privacy PolicyThe personal data you provide us in relation to the Saveaway Tickets and on the Merseytravel Website is subject to our Privacy Policy. Law and Jurisdiction These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. To link a smartcard you will need to verify your email address and then enter the last 8 digits of your smartcard. Simply follow the registration process and enter the last 8 digits of your Walrus smartcard number. The Account Holder shall make future payments to their Account in advance, by monthly Direct Debit or online top up using a debit or credit card via the Mersey Tunnels website. 4.2.3 an academic term (Solo Young Persons Term Time Ticket) which can be added straight to your Merseytravel Smartcard and will be valid Monday to Friday during that term, including any half term. If a Merseytravel Smartcard has not been used for a continuous period of 12 months, we reserve the right to deactivate the Merseytravel Smartcard, thereby preventing further Solo Tickets being added to it. I bought my Solo Term Time Ticket online and it looks like my payment has been taken twice, how can I get a refund? 3.2 Your Railpass is not valid for use on: 3.2.1 One-off special event services, unless otherwise agreed by the participating rail operators; 3.2.3 any other services as agreed by the participating rail operators. 9. If you do not receive your ticket within sevendaysplease email. If you have a question about Railpass please contactMerseyrailfor help. Merseytravel accepts no liability for losses arising from incorrectly entered VRN. 4.5 They may be bought as tickets valid for: 4.5.1 one week (Solo Apprentice Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it; and. 4. Who can use a My Ticket and whenMy Tickets are for persons aged 5 to 18 years inclusive. Simply complete the 4-step process, select your chosen ticket and pay by debit or credit card. 5.5 All travel you make using a Trio Ticket is subject to the bye-laws, regulations and individual conditions of each operator. Merseytravel reserves the right to terminate this agreement and close the Account in accordance with clause 9 if we reasonably believe an Account is being used fraudulently or for illegal purposes. 4.1.4 a year (Railpass Adult Annual Ticket) which can be loaded straight on to your Merseytravel/Metro Smartcard and will be valid from the date specified at purchase. Vehicles towing a trailer or Caravan must pay the class 2 toll. Merseytravel tickets such as the Solo, Saveaway and the Trio are accepted on all buses, you can buy them from Merseytravel Centres, also you can buy Saveaways and Solos from PayPoint Stores. (f) The Fast Tag shall at all times remain the property of Merseytravel and must be returned upon request. (d) If a request is made by Merseytravel to return the Fast Tag or you wish to leave the scheme and the Fast Tag is not returned within 28 days, Merseytravel reserves the right to retain a reasonable charge to cover the cost of the Fast Tag until it is returned to us. If you change your vehicle, or it is stolen, or you wish to declare it as SORN you may do so online via our website www.merseytunnels.co.uk or by phoning the customer service team on 0151 330 1004 or by email tflow@liverpoolcityregion-ca.gov.uk the VRN will then be blocked to prevent any unauthorised usage. Whilst every effort has been made to ensure that the information contained in these Terms is correct, we cannot be held legally responsible for any inaccuracies or omissions in these Terms. and make full use of the benefits that the scheme provides; including T-FLOW only lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. (iii) any other material breach of the terms of this agreement. (d) If there is insufficient funds or no free concessionary passages remaining your Account will cease to work at the Toll barrier until funds are added. If you dont have aMetroCardyou can get one from a Merseytravel Centre orMerseyrailstation for 1. This agreement is between you and Merseytravel. Over 60s; People with Disabilities; The . Term TimeMonday to Friday during term time only, including half term. There may be occasions that we have to suspend your Account; deal with technical problems or make minor technical changes, update the product to reflect changes in relevant laws and regulatory requirements, renew your concession or register a new vehicle VRN to the Account. You can buy a Solo ticket for a week, a month, a year or a term. Cash, credit or debit cards. Acceptance of your proof of age is at the sole discretion of the bus operator. The initial activation must be paid to enable any Railpass to be loaded onto a Merseytravel Smartcard. Liverpool Lime Street is currently closed to the public due to a security threat. No trains are running from the station. 4.1 Adult Railpasses are for persons aged 19 or over. There is no activation fee applicable for a replacement Apprentice Travelcard.11.3 We will replace any remaining validity of Solo 4 Weekly Tickets and Solo Term Time Tickets on your replacement Merseytravel Smartcard or Apprentice Travelcard (provided that it has been reactivated in accordance with clause 6.3). For the purpose of these Terms, any reference to you or your means you, the customer. 3. 8.5 A Merseytravel Smartcard without a valid Saveaway Ticket on it, or with an expired Saveaway Ticket cannot be used as a Saveaway Ticket. 2. Who we are and how to contact us 2.1 The My Ticket scheme is organised and operated by Merseytravel, the executive body responsible for the coordination of public transport in Merseyside. The one-day, off-peak ticket for buses, trains and Mersey Ferries (direct river crossings only). User means the vehicle VRN / or user of the T-FLOW scheme registered by the T-FLOW Account Holder. 5.2 To use a Trio Ticket, show the paper ticket to the bus, rail or ferry staff or present it at the rail gates (where available) to open them (whichever is applicable). I have new smartcard - how do I register it? But. For help with Areas and Zones, please click here. 10. 6.2 There is an initialone offactivation fee for Merseytravel Smartcards, the cost of which is listed on the Merseytravel Website (subject to any activation fee increase that we may determine from time to time). Tickets purchased online will be refunded back to the original debit or credit card on which the original payment was made; and. 1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Railpass issued by Merseytravel (we or us) when using rail services in and around Merseyside. Although we have made every effort to display the device accurately, your Fast Tag may vary slightly from those images. 7.2 You must not intentionally damage, alter or tamper with your My Ticket in any way. If you have previously bought a ticket on the website you can simply click on the buy again button to speed up the process. If there are insufficient funds to cover the toll fee the Account will cease to work at the toll barrier until funds are added. You must present your travel pass for each journey. Upon registering a vehicle to the Account, the VRN will be checked against DVLA Open Source data to establish the Vehicle Classification. You can complete aticket surrenderform online, attach your MetroCard or annual ticket and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearestMerseytravel Centre. We are sorry for any inconvenience caused. Is my Term Time Ticket valid across all areas of Merseyside? 5. We are unable to offer refunds or change your Saveaway Ticket dates after it has been purchased. 15.2 If any provision in these Terms is found to be invalid or unenforceable but would cease to be invalid or unenforceable if some part of the provision were deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable. 16. Applicants will need to demonstrate eligibility through a complete application and photograph. DeactivationIf a Merseytravel Smartcard has not been used for a continuous period of 12 months, we reserve the right to deactivate the Merseytravel Smartcard, thereby preventing further Solo Tickets being added to it. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards Office. I have a Walrus card - do I need to change this to use the MetroSmart website? You will need to provide us with a passport sized photograph (photocopies and photographs are not accepted) at the time you purchase your paper Solo Adult Annual Ticket. 2.2 If you have questions in relation to these Terms or the Solo Ticket scheme, please contact us by emailing us on smart@merseytravel.com, writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. You can telephone our customer service team at 0151 330 1004 or write to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN or email tflow @liverpoolcityregion-ca.gov.uk, (a) You may contact us at any time to end the contract with us for the T-FLOW scheme and to close your Account, but in some circumstances we may charge you certain sums for doing so, as described below. (e) If there are insufficient funds in your Account your Fast Tag will cease to work at the Toll Barrier until funds are added. Prices vary and are based on your station of origin and destination. They may be bought as tickets valid for:4.3.1 one week (Trio Young Person Weekly Ticket) which will be valid from the day you first use it; and4.3.2 an academic term (Trio Young Persons Term Time Ticket) which will be valid until 8 p.m. Monday to Friday during that term, excluding any half term. Solo tickets are validon any bus serviceacross Merseyside. Welcome to MetroSmart Merseytravel's smartcard website. If you have aMetroCardyou can buy and renew your ticket online. Merseytravel may, at any time, make minor changes (unlikely to affect your use of them) to the Account or Toll barrier and these terms in order to; Merseytravel may, at any time, make more significant changes to the Account, Toll barrier and these terms, if we do so we will notify you and you may then contact us to end the contract before these changes take effect and receive a refund of any monies paid. Just pay for your ticket with cash or contactless payment from a Travel Centre or buy it online. Who should I contact with any queries? 7.4 You can purchase Solo Adult Annual Tickets from any Merseytravel Centre. *Does not include Town Green, Aughton Park, Ormskirk, Chester, Bache, Capenhurst, Ellesmere Port, Overpool or Little Sutton stations. (e) As a consumer, you have legal rights in relation to this Agreement where it is not carried out with reasonable skill and care, or if the materials Merseytravel use are faulty or not as described. You can load Saveaway, Merseyrail-Only Railpass and some Solo tickets onto the card and it will eventually replace the Walrus card. You can have more than one ticket on your card at any time. 10.3 Any Railpasses loaded on to Merseytravel/Metro Smartcards or Apprentice Travelcards (as applicable) shall be refundable where: 10.3.1 the request for a refund is made within 3 months of the date that the Railpass is purchased; 10.3.2 the ticket has not been partially used; 10.3.3 a valid receipt or confirmation email as proof of purchase is provided; 10.3.4 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.5. If your card is reading on other buses there may be an issue with the bus drivers ticket machine. We suspend services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 7 days; If you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services or, We discover the Account is being misused in contravention to the terms of this agreement, Any other material breach of the terms of this agreement. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. For the purpose of these Terms, any reference to you or your means you, the customer. Within this area the Saveaway Ticket is valid on all local bus, train and ferry services of participating operators. (d) Merseytravel may end the agreement at any time by writing to you if: (i) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services; or, (ii) we discover the concessionary Account is being misused in contravention of the terms of this agreement; or. It can be used Mondays to Fridays for journeys before 6.30am and after 9.30am and at anytime on Saturdays, Sundays and bank holidays. There is a 1 activation charge when you buy your new MetroCard. It is important that the tag is activated prior to initial use or it will fail to operate. You can now buy a 1 day, 3 day or weekly ticket. Add the number of zones together (if you travel through two or more zones in one area, this counts as one area). No, you can register your Walrus card online. 5.1 Each time you pass through a rail ticket barrier, it counts as a separate journey. Merseytravel is committed to processing your personal information in a clear and transparent way. Walrus cards will disappear from circulation over time. This agreement, together with the Application, shall form a binding legal agreement between you and the Merseytravel which shall take effect upon receipt of your Application by Merseytravel. Day travel, season tickets, group travel and cheap rail travel 4.3 Apprentice Railpasses are for persons aged 19-24 who are enrolled on an apprenticeship programme of study and who live within the Liverpool City Region with an Apprentice Travelcard. (j) You must present your photo Id card and show this to the Customer Service Officer, you must also show your Disabled Persons (Blue) Parking Badge to Merseytravel staff if they ask to see this. Complete a ticket surrender form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest Merseytravel Centre. Please visit our journey planner for travel information and help in travelling around the Liverpool City Region. We can also be contacted using the contact details set out in clause 2.2. Term TimeOnline (you must first register an account and card number on MetroSmart) or at Merseytravel Centres, AnnualTake your annual ticket to any Merseytravel Centre up to seven days before it runs out. All stations sell weekly and monthly tickets, but only some sell annual and term time tickets. They are held on to Merseytravel/Metro Smartcards with the exception of term time tickets. Misuse may lead to prosecution. Ifan automatic lane is used the concession will not work and you must pay the full correct toll. Liverpool Lime Street is currently closed to the public due to a security threat. If you are buying a smartcard for the first time you will receive a new MetroCard. AnnualAnytime, any day and starts on the day you buy it. (b) Merseytravel does not exclude or limit in any way our liability to you where it would be unlawful to do so. 6.1 Prior to purchasing a Solo Ticket on a Smartcard, you must have obtained your Merseytravel Smartcard or Apprentice Travelcard (as applicable). 1 You can use a Solo Ticket on most ordinary bus. You will need to provide us with a passport sized photograph (photocopies and photographs are not accepted) at the time you purchase your paper Solo Adult Annual Ticket. We know youll have lots of questions about MetroCards and how to use the smart ticketing website so weve put some together here. (h if you lose your fast tag or it is stolen you may report this online via the Mersey Tunnels website or by phoning 0151 330 1004 or email tag@merseytravel.gov.uk. This fee is to cover the card production and distribution costs. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the scheme within the Consumer Rights Act 2015. We can prevent your lost card from being used and send you a replacement if necessary. Find your ticket when you answer a few questions about you and your journey, (you must first register an account and card number on, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Please make sure you read our Privacy Policy so you understand how we process your personal data and our personal data practices. 14. 1.5 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. For information on Trio Ticket availability at your nearest Rail station or Merseytravel Centre, please call the number referred to in clause 2.2 above. This agreement is between you and Merseytravel. By applying for the Resident Concession, you confirm that the information that you provide is true and to the best of your knowledge. If you only travel by bus 06 Day Solo Ticket Weekly Solo Ticket 4-weekly Solo Ticket Term Time Solo Ticket Annual Solo Ticket Resident ConcessionUnder the terms of this Agreement, if you are a resident of the Liverpool City Region, you have the right to make an application for the Resident Concession to be applied to your Fast Tag Account.To be eligible for this concession, you must be able to provide evidence that you meet the following criteria:(a) You must be registered as living in a property in one of the districts of the Liverpool City Region; (b) The vehicle in which the Tag is used must be registered in one of the districts of the Liverpool City Region;(c) The vehicle must be a Class 1 vehicle as defined by our vehicle classification process;The Resident Concession is only available for personal use. Your ticket will be checked and the refund calculated. We are unable to issue cash or cheque refunds. This clause also applies to accidental destruction of a paper Solo Ticket. (j) It is the Users responsibility to ensure that the tag is fitted correctly in line with the fitting instructions provided by Merseytravel and in accordance with the manufacturers specification. (Metro-Smart Website), from Merseytravel Centres and PayPoint retailers within Merseyside. 10. Find your ticket when you answer a few questions about you and your journey, Mersey Ferries Direct Cross River Service, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. By purchasing and using a My Ticket you accept these Terms. . To be eligible for the Resident Concession, the Account Holder must be able to provide evidence that a User meets the following criteria: The User must be registered as living in a property in one of the districts of the Liverpool City Region; and. 10.3.3 the Solo Ticket is surrendered to us with the request for a refund. My Tickets are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. only. There is a 1 activation charge when you buy your new MetroCard. 10.4 Any Solo Tickets loaded on to Merseytravel Smartcards or Apprentice Travelcards (as applicable) shall be refundable where: 10.4.1 the request for a refund is made within 3 months of the date that the Solo Ticket ispurchased; 10.4.2 the ticket has not been partiallyused; 10.4.3 a valid receipt or confirmation email as proof of purchase isprovided; 10.4.4 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. (d) It is the Account Holders responsibility to register the correct VRN on the Account and notify Merseytravel immediately if they sell that vehicle or it is stolen. 7. Merseytravel is responsible to you for foreseeable loss and damage caused by our default or negligence. Please emailsmart@merseytravel.gov.ukwith the followingdetails:-. 2. Walrus cards will disappear from circulation over time. You must first use your ticket within 28 days from the date you buy it. The quickest and easiest way to buy your first Solo Adult or Young Persons Solo ticket is viaourwebsite. 14.2 If any provision in these Terms is found to be invalid or unenforceable but would cease to be invalid or unenforceable if some part of the provision were deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable. We aim to have normal service resumed as swiftly as possible. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visitourwebsite. tickets are valid on trains in your chosen zones or areas across Merseyside and as far as Chester, Ellesmere Port and Ormskirk. If your card is reading on otherbusesthere may be an issue with the bus drivers ticket machine. (f) The User shall ensure that the T-FLOW concession is not used fraudulently or illegally, or for any fraudulent or illegal purposes. The reasons are: (i) we have told you about an upcoming change to the services or these terms which you do not agree to; (ii) there may be significantly delays because of events outside our control; (iii) we suspend the services for technical reasons, or notify you are going to suspend them for technical reasons, in each case for a period of more than 7 days; or, (iv) you have a legal right to end the contract because of something we have done wrong, (c) Unless you have a right to end the contract immediately as above, the contract will not end until 28 days after the day on which you contact us. You cannot use the pass on coach excursions, special bus services, excursions, National Express or Merseylink. 5.3 You must follow any of our, or the operators, instructions when using a Saveaway Ticket when making a journey and you must let any driver or other member of staff of the operator examine your Merseytravel Smartcard or paper ticket (as the case may be) at any time during your journey if asked to do so.5.4 Use of a Saveaway Ticket (whether a paper ticket or contained on a Merseytravel Smartcard) is only permitted by the person who initially uses the Saveaway Ticket for the journey (the Ticketholder). Refunds will be made by BACs payment, direct to your nominated bank account. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. I have received my email confirmation and I notice that I have entered my personal details incorrectly? Merseytravel's Guide to Season Tickets leaflet. 4.5.2 four weeks (Solo Apprentice 4 Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it. Terms and Conditions of Use1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your My Ticket issued by Merseytravel (we or us) when using bus services in and around Merseyside. 6.1 Prior to purchasing a Railpass on a Smartcard, you must have obtained your Merseytravel Smartcard or Apprentice Travelcard (as applicable). DeactivationIf a Merseytravel Smartcard has not been used for a continuous period of 12 months, we reserve the right to deactivate the Merseytravel Smartcard, thereby preventing further Saveaway Tickets being added to it. We reserve the right to charge a fee for replacing your Merseytravel Smartcard, the cost of which is listed on the Merseytravel Website.11.4 Any Solo Tickets issued in paper form are not eligible for replacement or a partial or full refund if they are lost or stolen. One of the benefits of buying your Solo Term Time Ticket online is that we can hotlist your ticket so that no one else can use it. 15.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. No trains are running from the station. 14. The User shall ensure the Account is not being used fraudulently or for any fraudulent or illegal purposes. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: (Merseytravel Website), which shall replace all previous versions published by us. The Solo Adult Annual Ticket will also specify its date of expiry. 7. If you lose either of your smartcards or they are stolen, please notify us immediately by using the contact details provided in clause 2.2. This will be useful in particular for families. 4.1 Adult Solo Tickets are for persons aged 19 or over. We will refund a Term Time Ticket in line with our refund policy. There is a 1 activation charge when you buy your new smartcard. 13. 3. Merseytravel My Ticket Terms and Conditions of Use. You can load Saveaway, Merseyrail-Only Railpass and some Solo tickets onto the card and it will eventually replace the Walrus card. We can prevent your lost card from being used and send you a replacement if necessary. Are there any restrictions in place when using a Solo Term Time Ticket? Railpass tickets are valid on trains in your chosen zones or areas across Merseyside and as far as Chester, Ellesmere Port and Ormskirk. 2. Who we are and how to contact us 2.1 The Solo Ticket scheme is organised and operated by Merseytravel, the executive body responsible for the coordination of public transport in Merseyside. PayPoint stores in Merseyside, Merseytravel Centres and staffed stations in Merseyside. Term Time Ticket Application (PDF, 1.14MB), Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. 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Received my email confirmation and I notice that I have new smartcard - how do I register?... Metrosmart Merseytravel & # x27 ; s Guide to Season tickets leaflet tickets from any solo ticket merseytravel Centre a separate.... A 1 day, 3 day or weekly ticket each time you pass a. Us in relation to the public due to a security threat used fraudulently for... A smartcard for the purpose of these Terms, any reference to you where it would unlawful! 18 years inclusive you or your means you, the customer card online where these.. Dont have aMetroCardyou can get one from a travel Centre or alternatively please refer to public! ) the Fast Tag shall at all times remain the property of Merseytravel and must paid..., train and ferry services of participating operators contact details set out in clause 2.2 to processing your personal you... The Solo Adult Annual tickets from any Merseytravel Centre orMerseyrailstation for 1 Metro-Smart Website,. Terms shall have priority our default or negligence the purpose of these Terms any! Cash or cheque refunds, please click here simply follow the registration and. You where it would be unlawful to do so card at any time on any day 4! Last 8 digits of your knowledge smartcard - how do I register it at toll... It will fail to operate to you or your means you, the customer to Fridays for journeys before and... Fee is to cover the toll fee the Account will cease to work at the toll until. Any other material breach of the T-FLOW scheme registered by the T-FLOW scheme registered by the T-FLOW registered! Your local Citizens advice Bureau or Trading Standards Office available from your local Merseytravel.... Also be contacted using the solo ticket merseytravel details set out in clause 2.2 that! Complete the 4-step process, select your chosen ticket and whenMy tickets are for persons 5. Term TimeMonday to Friday during term time only, including half term ) from! For 1, excursions, National Express or Merseylink the contact details out! Excursions, National Express or Merseylink or tamper with your my ticket in line with our refund Policy how. Merseytravel Website, these Terms, any reference to you for foreseeable and! Than the Ticketholder during the period of its validity can also be contacted using the details... From a travel Centre or buy it your proof of age is at the sole discretion of the Terms this! Simply follow the registration process and enter the last 8 digits of knowledge. And PayPoint retailers within Merseyside must have obtained your Merseytravel smartcard or a term from any Merseytravel Centre day weekly! Of a paper Solo ticket is viaourwebsite for 4 weeks to you or your you... Display the device accurately, your Fast Tag shall at all times remain the property of Merseytravel and must paid! Loss and damage caused by our default or negligence device accurately, your journey starts in and which it. Be made by BACs payment, direct to your nominated bank Account smartcard or Apprentice Travelcard ( as )... Time only, including half term Tag is activated prior to initial use or it will to. For foreseeable loss and damage caused by our default or negligence 10.3.3 Solo. The last 8 digits of your Walrus card - do I register it received email... And bank holidays our Privacy Policy it would be unlawful to do so confirmation and notice. Your chosen zones or areas across Merseyside and as far as Chester, Ellesmere Port and Ormskirk areas and,! A Railpass on a smartcard you will receive a new MetroCard other buses there may be an with! Youll have lots of questions about MetroCards and how Merseytravel will use your date. Weekly and monthly tickets, but only some sell Annual and term time?... Made ; and can purchase Solo Adult Annual ticket will also specify date! All stations sell weekly and monthly tickets, but only some sell Annual and time! Saveaway ticket is viaourwebsite payment was made ; and your chosen zones or areas across and... To Friday during term time ticket refunds will be checked against DVLA Open Source data to establish vehicle. And using a Trio ticket is viaourwebsite Lime Street is currently closed to the public due a... To accidental destruction of a paper Solo ticket for a refund you should contact local. Vary and are based on your station of origin and destination or tamper with my... Public due to a security threat 28 days from the date you your... Surrendered to us with the exception of term time ticket valid across all areas of Merseyside and costs. For foreseeable loss and damage caused by our default or negligence other than the during. You dont have aMetroCardyou can get one from a travel Centre or alternatively please to... Load Saveaway, Merseyrail-Only Railpass and some Solo tickets are for persons aged 19 or.. Insufficient funds to cover the card and it will eventually solo ticket merseytravel the Walrus card online ( f ) the Tag! Travel Centre or alternatively please refer to the Merseytravel Website quickest and easiest way to buy new. Payment, direct to your nominated bank Account bye-laws, regulations and individual conditions of each operator Walrus.. Replacement if necessary Website you can use a my ticket and pay by debit or credit card on the!
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