Cookie Notice This includes information you provide when you register on the website, apply for coupon or extending the warranty, register or return a product, subscribe to any of our services, search for a product, place an order on the website, participate in discussion forums or other social media functions on the website, enter a campaign, promotion or survey, participate in a training session or other event, download firmware, software and apps, or when you report a problem relating to the Website or our products or otherwise request support. The Adopted Trademarks HDMI, High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. Customers have the right to apply for return within 30 days after receiving the product. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. Please help. Usually, using your windshield will work better, since glass tends to win in the suction power contest when up against your plastic dashboard. Description. I wanted to check the camera after my wifes tire was slashed this weekend to find there are no looping recordings, and the SD Card was completely filled with emergency videos. Generally, youll need a pin or paperclip to press the pinhole button on your device. Turn off the dash cam. If your dash cam isnt turning on in this mode. Make sure the Dash Cam is connected properly to the car charger port. Wait approximately 15 secs Step 4. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window). Hello, today (Jan 2022) I found my 2K Dual Dash Cam stopped recording videos since May 2021. If still, the same issue send us an email to support@vava.com for us to further assist you. We left it like that until the battery drained, hoping it would reset or something. $179.99. Hi Scott. Once I plug the rear view camera in it turns off. Amazon.com: VAVA Baby Monitor with 2 Cameras, Split Screen 720P 5" HD Video Baby Monitor with Camera and Audio, IPS Screen, 900ft Range, 4500 mAh Battery, . Turn OFF the dashcam. What to do to solve these issues???? If your dash cam is no longer switching on, here are some suggestions we recommend testing. I need help ASAP. Some of these activities have additional rules, which may contain further data about how we use personal data, so we encourage you to read those rules carefully before participating. This model has been discontinued that is why it is no longer available on our website. The SD Card will come up as a storage device on your Laptop/Computer. Warranty periods differ according to the model. If still, the same issue persists kindly send us a photo of your SD card and a video of the SD card error including the model number of your dashcam to support@vava.com. I have a 128gb Sandisk Etreme Plus U3 card. For example, when making purchases on the vava.com website stores, vava.com uses a payment processor to verify your payment card information. Sometimes the connection can get and your cable may have fallen out. We encourage you to read the privacy policies of any third party before proceeding to use their websites, products, or services. Will I receive refunds for delivery costs? It is not possible to process a refund request for non-quality issues outside of this 30-day window. Contact your reseller or email support@vava.com for assistance. I have tried numerous times and wont upgrade just keep getting Micro SD card incorrect, please try with another card and says Card Error on screen. The process keep repeating itself. Hi Matthew, we are sorry for the issue you got with the dashcam. Flashing the firmware to the Dashcam via SD Card Do not place the camera and power cord within the reach of your baby. Disconnect the power to the baby unit and parent unit. (If the steps dont work please proceed on the Firmware Update). The format is either NTFS or exFAT. Please back up any media files from the SD card you wish to keep. Hi Sean, Thank you for bringing this to our attention. $159.99 from Vava. The App will automatically connect to the dash cam and open the live feed page. Will provide you with additional troubleshooting to update the firmware and this is how you re-update the firmware. These limitations of liability apply even if www.vava.com has been expressly advised of the potential loss. Connect to the dash cam via WiFi with a mobile device. You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software. Hi just wanted to comment on People having Issues with the SD card. Please note that these opt-in/opt-out choices do not apply to the receipt of mandatory website, service or software communications, such as update or downtime information, or receipt of order or shipping confirmations on vava.com website stores, which you may receive periodically as part of vava.com performing its contract with you, unless you cancel your service or order or terminate use of software in accordance with the applicable terms of use or license agreement. Step 3: Save the firmware file onto the SD Card. If you'd like to use better quality, you can increase that to 1080p or higher depending on the model. Turn your dash cam off, wait about a minute, and then turn it back on again. If you havent received a refund yet, first check your bank account again, then contact your credit card company. Someone from vava.com will investigate your complaint and respond to you within a reasonable time.". This is to isolate if the program is at fault or the hardware. The SD Card will come up as a storage device on your Laptop/Computer. Plug the SD Card into a Laptop/Computer. 4500mAh capacity maintains 24hr battery life. Check on your little one from anywhere in the house Large 5" 720-pixel HD display Step 9: Scroll to the bottom of the menu page and Format the SD Card to complete the firmware update. For the purpose of reasonable implementation or application of this article: Legal Compliance and Security or Protect Other Rights. We may also disclose personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users. VAVA 720P Video Baby Monitor $179.99 USD (638) 4500mAh capacity for 24hr battery life VAVA Baby Monitor with Split Screen $279.99 USD (284) Receive 2 live video feeds to view 2 babies or 2 rooms VAVA Smart Baby Thermometer To protect the privacy and the security of your personal data, we may request data from you to enable us to confirm your identity and right to access such data, as well as to search for and provide you with the personal data we maintain. If the customer ships the product back over 30 days after receiving the return label, they will be charged a 25% restocking fee. After installing a new sd card I keep getting an error message. 3. 1. Hi, Jose thank you for bringing this to our attention. Kindly provide us the model number of the dashcam and the specs of your micro SD card for us to check its compatibility. It was also very easy to install and pans throughout the room well." -Marissa Additional Specs Best Budget WiFi Baby Monitor Wyze Cam Pan v2 1080p $39.98 Add to Babylist Buy Now Amazon$39.98 The Scoop Under $50! If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. Is there any way to get it recording continously without a break? 5. 1. 4. Without prejudice to the generality of the foregoing paragraph, www.vava.com does not warrant that: This website will be constantly available, or available at all, or. Subject to the license below, all these intellectual property rights are reserved. Most dash cams use suction cups to adhere to your dashboard or windshield. 3. Large 5" 720-pixel HD display. There is often some processing time before a refund is posted. Let us know how it goes. As an option, we can delete the emergency recording when you see the LED warning for the micro SD card on the dashcam or set the sensitivity to the minimum option to limit the emergency recording. Or refund to my son account because is no working! The format is either NTFS or exFAT. If you do not agree to the revised contact us Privacy Statement, please refrain from using our products or services and contact us to close any account you may have created. 2. Check power cord if its plugged in properly to your car. Uninstall and Reinstall the VAVA app. I even restarted everything and it still says failed. We are sorry to hear that you are having an issue with your VAVA product. Help. Hello Giorgos, We are sorry about the issue with your device. We look forward to helping you. We are sorry to hear that you are having an issue with your VAVA product. Whats happening with it? Does a return require the original packaging? If you enter a contest, or other promotion, we may use the personal data you provide to administer those programs. Auto-Pilot mode with 2X 4X zoom. Press and hold the reset button for 10-15 seconds, located on the back panel of the dashcam near the micro SD slot. Here are the Best Baby Monitors of 2022. This is something we dont want you to experience. To have a better care to your babies, VAVA baby monitor with 5" HD display lets you see every details of babies, equiped with 4500mAh rechargeble battery, it allows 24hrs working. User Manual Warranty Shipping Policy Return Policy Privacy Policy Terms & Conditions Search by Product Name/Model X VA-IH009 CE-DOC X VAVA Portable SSD Touch X VA-LT002 VAVA 4K Projector X VA-IH006 CE-DOC X VA-VD002 VAVA Dual Dash Cam X VA-CD001 VAVA 1080p Dash Cam X Any third parties with whom we share your personal information are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose. We might need an RMA on that, could you please send an email with your order invoice and a short video of the issue to support@vava.com? The blue light just stays on and resetting it wouldnt do anything. Step 2: Remove the SD Card from the dash cam. To further assist you may we know the model number of the dashcam? Thanks. For quality-related issues, please see below. Step 6: Any settings changed on the dash cam will be reverted to factory settings. Subject to your prior express consent, we may use personal data to personalize your experience with our products and services and on third-party websites and applications and to determine the effectiveness of our promotional campaigns. Please reset the dashcam. Test it with a different charging cable. The VAVA dashcam is particular with what micro SD card can be used on a specific device. But, always refer to the user manual for proper protocols. Hi Shawn, we are sorry for the trouble you had with setting the device up. You cannot run Google maps and connect to the Wi-Fi of the dash cam because it does not have Internet. To factory reset your dashcam you can reset it using the reset pinhole above the SD card slot or you can go to the app for a factory reset. We take reasonable steps to ensure that your personal data is accurate, complete, and up to date. If yes, does the same error occur? Stable 2.4GHz wireless connection. Who pays the shipping fee for shipping back the unauthorized return package? This may include your name, address, email address, phone number and other contact information any other information that can be used to personally identify you. To help you with your setup, let us know as well what specific model you have for your VAVA dashcam. Make sure that the cables are plugged in properly, try to unplug and replug. However, it does not send me the code after I go through the process. Romantic Movies to Watch on a 4K Laser TV for Valentines Day 2023, Looking for the Best Thermometer for Baby this Cold and Flu Season? www.vava.com makes no representations or warranties in relation to this website or the information and materials provided on this website. One form of opt-out is clicking the Unsubscribe link in a marketing email. Anyone else have this problem. If the issue is still there, please contact us by e-mail at support@vava.com or by telephone at 888 456-8468 during our normal business hours (9 a.m. 5 p.m. Pacific Standard). If you have any further questions, please contact us directly by sending an email to - service@hisense.co.il or calling us at 610-625-3111 see less It alerts in case of low battery, poor connection, high/low temperature in baby's room. Hello.My vava dash cam switching com for 3-4 seconds and then switching off. Our Vava baby monitor has been great in the last year weve had it. Required fields are marked *. Your refund will then be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please read this Privacy Policy to learn about the information that we may collect from you and how we use and protect your information.BY VISITING THE WEBSITE, YOU ARE ACCEPTING AND CONSENTING TO THE PRACTICES, TERMS AND CONDITIONS DESCRIBED IN THIS PRIVACY POLICY. Have you tried to reinstall the VAVA dash App? If youre dash cam just wont turn on, try the following: Every dash cam can be reset, but this is usually a last-resort solution. The payment processor is authorized to use this information only to authenticate your purchase and for no other purpose. If using the recommended card, please try the steps below. But again, refer to the user manual for directions on how to reset your dash cam. Finally, try using a diferent charging cable to see if that fixes the issue. Disconnect the battery if you've installed one on the parent unit. $199.99. Your help would be much appreciated assisting me. My Vava Dashcam VA-VD009 keeps saying card error I have tried a multitude of cards from U1 to U3 and from 32gb to 128gb 4 actually in total. VAVAs warranty program is the only warranty for any and all VAVA products. On VAVA dash cams, the default setting is 720p. Can you tell me what is wrong with product? We will only retain your personal information to fulfill the purposes for which it was collected, as required for legitimate business purposes as described in this Privacy Policy, or otherwise permitted by law. For us to further assist you. Before you attach your dash cam to your car for the first time. Save with. Restart your smartphone then reconnect to the dashcams WiFi. Please try plugging the dashcam to the computer or directly into a wall outlet. There are a few reasons why your time and date settings of your dash cam footage arent saving. Perhaps thats why the loop recording doesnt work anymore. If you fill in forms or register an account on the website or correspond with us by phone, email or social media account, you may be providing us with information about you, which may include personal information. Connect the camera to power source via the Micro-USB cable and camera adapter. Dash Cam may crash if you connect and disconnect it too frequently. We only provide these third parties with the minimum amount of personal information necessary to complete or provide the requested service or transaction, and we do not allow third parties to use your personal information for a different purpose than what was disclosed to you, With service providers, advisors or other third parties to the extent reasonably necessary to proceed with the negotiation or completion of a merger, acquisition or sale of all or a portion of our assets. Your email address will not be published. Inside the box, you get the 5" monitor, the camera, a usb-c charging cable and a wall charger. Please see the attachment for more information. If you do not wish to receive direct marketing material from us or a third party, in addition to following the Unsubscribe instructions in a marketing email, you can send us an email request at privacy@vava.com. Hope this Helps . Baby Night Light. This information is all normally provided by your web browser, and we do not specifically request it, Information about your visit to the website, including the full Uniform Resource Locators (URL) clickstream to, through and from the website (including date and time); products you viewed or searched for; page response times; download errors; length of visits to certain pages; videos watched; page interaction information (such as scrolling, clicks, and mouse-overs); and methods used to browse away from the page. RMA Authorization (customer needs to contact us for an RMA number), Upon receipt of the return package (if the customer returns the product to our warehouse), Take responsibility for the returns with a prepaid shipping label only, 30 days (from the date the RMA was created), Are overseas returns accepted? I kept getting Multiple Errors with Different Micro USB Cables. But, if you decided to invest in a high-quality dash cam from the get-go, there are ways you can adjust the video quality. Some choices are presented up front in the form of opt-in notices or acceptance boxes for marketing to you or sharing your personal information with third parties. The SD Card will come up as a storage device on your Laptop/Computer. We may also disclose personal data if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate. Kindly send us a video of the issue if still, the same issue persists to support@vava.com. You may also be able to reset your device to its factory settings which can solve other problems. Reddit and its partners use cookies and similar technologies to provide you with a better experience. 2. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. Weve taken steps to ensure that this information cannot be linked back to you and we require third parties to keep all shared information in its anonymized form. To be eligible for a return, your item must be unused and in the same condition that you received it. We recommend checking some of the Heavy Duty Construction Adhesive as a remedy for your dash cam. Hello Jorge, we recommend reaching out to our team at support@vava.com to have the issue isolated and addressed. It's not the prettiest camera but it won't look out of place in your child's bedroom. Nothing on this website constitutes, or is meant to constitute, advice of any kind. Orders may be delivered in separate shipments. 3. my vava dash model VA-VOD009 wont turn on 1. Switch out your SD card and make sure its not full. i tried resetting it and reformatting the SD card but still having this issue. I found that if I dont plug in the rear view camera, it works fine. We share personal information in the following ways: In addition, we share aggregated anonymized information, including usage data about our products, with third parties for a variety of purposes, including to analyze trends about home networking and utility use, to show third parties how their products could work with the products and to generally improve home networking. A complete and correct delivery address is essential. If youre having issues with your new dash cam, here are some dash cam solutions and troubleshooting tips that we think can help. We accept order cancellations before the product is shipped or produced. If the customer ships the product back within 14 days in good condition, they will not be charged restocking fees for the return of a product. 2. My dash cam model va-cd001: i have correct password, 12345678, upon login, it login about two seconds and then it off for 3 seconds. The camera is mountable but does not include any screws or extra brackets to hang it. Hi Ben. VAVA Baby Monitor with Split Screen - VA-IH009. 3. Please try to format your SD card (via computer) to FAT32 and then test it. Six Steps to Reduce Baby Monitor Interference 1. Please note that before performing the reset, you save the files that you need by removing the SD card and saving it to your laptop/PC. You have the right to ask us not to process your personal information for marketing purposes. troubleshooting steps to help you resolve the issue: Please check this page regularly to ensure you are familiar with the current version. Should I mark the RMA no. Please power off the camera first and unplug the SD card and the rear camera, then power up the camera again to see if it works or not. I have been getting a memory card issue a while now something about running slow and also when i enter my saved loop recordings i cant view any because it keeps saying failed to stop recording and after i get a failed to sync warning. Infant Optics Digital Video Monitor DXR-8 Pro . Thank you and have a great day! You may find out more about how Paypal stores and uses your credit card information by accessing Paypals privacy policy. VA-VD002 using a scan disk 128gig. Hi Myrrh, Let us help you. I shut it off and turned it back on, still stayed stuck on the white home screen and wouldn't let me power off again. We are grateful for sharing your opinions with us and for the feedback you gave. 1. If you have complaints or concerns about this Privacy Policy, please contact us at the above email. I just received a VAVA dash cam as a gift. Last night it suddenly stopped working, saying "poor connection" and being stuck on the white home screen. Step 6: Any settings changed on the dashcam will be reverted to factory settings. Personal data is information that can be used to directly or indirectly identify you. If you need Google Maps, it needs Internet, so your phone data has to be turned on that causes Wi-Fi dash cam to disconnect. If still, the same issue persists kindly send us a photo of your SD card and a video of the SD card error to support@vava.com. Unfortunately, the transmission of information via the Internet is not 100% secure. Were sorry for the inconvenience youre having with the dashcam. 1. Make sure to check for updates on the dashcam you can do the update through the app. 24hrs with the display turned off for full-day monitoring of your baby. Try to use a different cord/charger for the dashcam if it stays on to isolate the issue. 3. Due to the mandatory laws of the European Economic Area or the country in which the user lives, certain legal acts exist or have occurred and certain legal obligations need to be fulfilled. When the carrier returns an undeliverable package to VAVA, please contact VAVA to make arrangements for reshipment.The 13 continental U.S. states will not serve at this time: When you place an order on the VAVA website, you will receive a shipping info email from VAVA.com. Please note that the specific cookies we may use vary depending on the specific websites and services you use. Looking for help on the internet has been useless, theres a bunch of websites that turned up in my google search that are weird fake sites with pop ups saying my iPhone has been hacked. Never miss a moment with the VAVA Baby Monitor Baby Monitors offer parents the power of staying connected by placing the connection quite literally in the palm of their hands. Should I keep all the accessories in case of a return? Step 8: Tap on the settings cogwheel icon at the top right of the page. My VAVA dash camera turn on and it take the wi-if bud when I insert the se card 64GB U3 the WI-FI fail why? Thank you. Undamaged products may be returned for refund for any reason within 30 days of purchasing. I am having issues with viewing loop recordings through the Vava app, although I am able to view them when manually removing the SD card and inserting it into my computer. Refund requests for the 30-day money-back guarantee expire 30 days after opening a warranty claim. I will not buy new cards( expensive) . When a customer operates a link to a third-party website that has a relationship with us, we do not assume any obligation or responsibility for such policy because of the third party's privacy policy. For us to further assist you. RMA numbers should be clearly displayed on the return shipping label of any package being returned to VAVA. Troubleshooting dashcam: Have you tried to reflash the firmware by downloading the firmware on the website and transfer it to your Micro SD card and have it read to the dashcam? M Today I had an accident at 10:04pm. www.vava.com may transfer, sub-contract or otherwise deal with www.vava.coms rights and/or obligations under these terms and conditions without notifying you or obtaining your consent. Unplug-replug the charging cable. hello, i usually like to check my loop recordings in my VAVA when something dumb occurs but when i did today, the loop recording hasnt recorded since july 2nd. To remedy this, heres what we suggest you try. If the issue persists, this unit needs to be replaced. The VAVA Video Baby Monitor lets you keep tabs on your baby via the handheld, wide-ranging parent unit. My dash cam has not recorded anything at all since June 16. Nanit Pro Complete Baby Monitoring System. Every family is different, so consider the features that are important to you before buying a monitor. Step 7: Open the VAVA Dash App. 3. We appreciate your effort in trying to troubleshoot the issue. Check your settings to figure out the default quality setting. If you have tried U1, try using u3 or vice versa. 4. It seems to be a common issue. To complete your return, we require a receipt or proof of purchase. $159.99 from BuyBuyBaby. Step 5: Supply power to the dash cam. Hi I have the Dual Front and Rear Dash Cam. My son bought me the camera as a gift in August 2020, because of the covid I recently traveled and received it, I returned to my country and unfortunately I did everything, I changed cards and the error continues. Please check your email address. Hi Jessica. Treatment of personal data of EEA residents -- As described below, if you reside within the European Economic Area (EEA), our processing of your personal data will be legitimized: Whenever we require your consent for the processing of your personal data such processing will be justified pursuant to Article 6(1) of the General Data Protection Regulation (EU) ("GDPR").