Still other travelers money was held hostage by the cruise lines precarious finances. The management has made a faux pas here. You will be able to leave a comment after signing in, By One area couple was notified six months after requesting a refund for a voyage they could not take that they would receive a refund of their nearly $10,000, minus $3,000 for an administrative fee. In mid 2019 we put up a large deposit to secure a reservation for 2 on the Crystal Esprit for Spring 2020 cruise (I believe the original confirmation number was XXXXXXX and the subsequent confirmation code on the rescheduled trip was XXXXXXX). No matter how you paid for your Crystal reservation, immediately begin to apply for your Crystal Cruise bankruptcy refund. -Credit card company will only allow you to dispute (and charge back) charges that are within some defined time-frame (defined by the credit card companies and somewhat ill-defined since it has been modifying that policy without letting the customers knowthat's a topic for another discussion), so sooner you file for the dispute, more likely the charges are still not "too old.". Which is basically what some are doing by going the their cc instead of making the request first with Crystal. Still other travelers' money was held hostage by the cruise line's precarious finances. Friday, 10 Mar, 2022 0. Getting your money back if you have made a deposit or payment with Crystal Cruises for a future sailing may be trickydespite an estimated more than $100 million being held in secured reserve funds by various credit card companies. Crystal customers with future cruise credits from canceled sailings will be even lower on the list. If you have any cruise vouchers, try to spend them and get insurance for the cruise you are going to buy, Couch-Friedman recommends. Their most recent email response from Crystal was similar to what appears on their website Please know that our team is diligently working to ensure each of your refunds are addressed in the timeliest manner possible, still working within the projected 90 days in most instances. Ten days later, Crystal cancelled the cruise. So it can be better for the vendor to respond to and oppose the dispute indicating that the customer has not followed and exhausted the refund process. Copyright 2023 Northstar Travel Media, LLC. Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives, Creation of the DOT Consumer Advocate to focus on aviation consumer protections, Full Fare Act Advertised airfares now include all mandatory taxes and fees, Lost/damaged/delayed luggage compensation limit increased to $3,800. So- more paperwork to fill out. Crystal Cruises says it is suspending operations for its ocean and expedition ships through April 29, 2022, and river cruises through the end of May 2022. Whatever is happening is not good for consumers, Couch-Friedman says. Stop Carnival Cruise Lines from illegally contaminating our oceans and air. Today is Day 104, still no refund. We booked a fall 2021 Crystal cruise on 6/20/20. The total was $15,580.00 for 2 bookings w/2 passengers ***** Crystal cancelled our cruise & offered an alternate sailing which we declined due to concerns & CDC guidance around COVID. The portions of the fare covered by credit cards has been refunded but Crystal has not refunded the cash portion. Refunds were promised within 90 days which did not occur. Have a travel problem, dilemma or question? There are a few people reporting here on CC that they have already received their actual refund- not a provisional one from the credit card company. Crystal has held a significant portion of this money since 2018. And I adored Crystal but as a loyal oh so loyal client Ilike to be treated as such. Website launched for Crystal Cruises refund claims. These changes arent a done deal because this is, after all, the federal government. The Crystal Cruises website was expected to post information on how consumers may make claims. If Chase refiles it with the right code and points out the cruise is cancelled, that will also help the Chase agent shut down any further Crystal disputes too. Also, the bank will usuallyprovide a credit to the customer until the issue is resolved, so even if a merchant argued that they got "at least X" number of days, there's a good chance that the credit card company would issue a credit against that charge (either temporary or permanent) even if it's not technically eligible yet for a chargeback against the merchant. Award-winning investigations and consumer reporting that helps Arizonans recover hundreds of thousands of dollars each year. -The 90 day "guideline" is something Crystal just decided on their own. LauraS Share. Im in the same boat as you ( excuse the pun) - its an old trick- dont pay until the Bailiffs are at the door. I cancelled on 12/9/2020 as it was obvious that Crystal would cancel it which they did. Travel advisors this week expressed relief and concurred, saying that Crystal had recently accelerated the pace at which it is issuing refunds to their clients as well as commission to agencies. Question about refund - Crystal Cruises - Cruise Critic Community. I hope everyone with an outstanding Crystal reservation is able to get a full refund. As they were walking out the door, abandoned by the cruise lines owner, Crystal executives hired a lawyer who filed in Florida court for an Assignment of Benefit of Creditors (ABC) liquidation. It was a last-ditch effort to protect consumers, travel agents, employees, and vendors owed money. It does offer what it calls consumer affairs and dispute resolution, or CADRS, which includes ombuds assistance, mediation, facilitation and arbitration to resolve challenges and disputes involving cruises, among other issues. Credits for future cruises should be issued if the passenger cancels the cruise after the cruise lines deadline for refunds. Her favorite place? Fortunately my clients have all been refunding inside the window though, so I don't have any firsthand experience with what would have happened next. All of the river cruises are cancelled through late May. Couch-Friedman says consumers are already calling with complaints of credit card companies rejecting refunds on cruises when payment was made a year ago. Im singularly unimpressed. Something about the timing of the cruise which makes no sense. But if Crystal just doesn't have the money, how can they refund you ? Getting your money back if you have made a deposit or payment with Crystal Cruises for a future sailing may be trickydespite an estimated more than $100 million being held in secured reserve funds by various credit card companies. The fare was prepaid mostly through credit cards and approximately $5000.00 cash via our travel agent. I'm in the same boat, see my post in the FCC topic started by JIM9310. (Credit card customers must dispute the charge within that time limit.). Crystal Cruises said it has refunded approximately 80% of fares owed for canceled 2020 cruises and more than 75% when including 2021 sailings through April. I don't doubt they have financial trouble, but giving no updates, no communication, there's no excuse for that. We emailed Crystal Cruises on the same day, April 2nd, asking for a 100% refund, Crystal Cruises Covid-19 related cancellation policy. These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies. Please Log in or, Register to post a comment. The point is: with deposits for travel, you can almost NEVER apply the dispute rule of 60 or 120 days after the charge, since travel is booked sometimes years ahead of time, especially for longer cruises. You will be able to leave a comment after signing in, By For a whole lot of additional information check the topic called "Crystal Refund Roll Call". by Ned S. Levi | Feb 21, 2022 | Getting there. Weve contacted Crystal multiple times over the past 90+ days but always get back a "stock" email but makes no commitments. Followers 1. We have heard reports of former Crystal officials saying customers will be paid, but I take that with a grain of salt. >> Next: What Credit Cards Provide the Best Travel Insurance? . 19952023, The Independent Traveler, Inc. In other words, if you paid cash, you get cash. Its a more difficult situation, says Couch-Friedman. Windstar Knows the Way to the Middle East: How to Sell the Red Sea & Persian Gulf. They have no authority over cruiselines. Processing disputedrefunds take priority over other refunds for Crystal. Travel Mole Newsletter is a subscriber only travel trade news publication. Crystal canceled their trip and offered them two options: a full refund to be returned in 90 days or a voucher for future travel for 125% of the cost of their cruise. "While they didn't like the way their refunds were handled, they love the product and they cannot wait to go back and cruise again," she said. I will stick with Regent, Oceania, and Silversea, who do actually give refunds in a timely manner. The dispute resolution isnt necessarily going to be automatic. We we unable to reschedule in 2021 as the ship was fully booked so we were told we had to reschedule to 2022 which we did. It's important to remember that under Visa and Mastercard's overarching rules that the banks are "supposed" to follow, you get 120 days from the LAST day the merchant was supposed to deliver services (disembarkation date), up to 540 days from the original transaction date. Last month I was involved in several disputes on behalf of clients where the cardholder was trying to jump a 90-day refundwindow, and all we had to do was provide the card issuer with a copy of the notice the cardholder was given showing the 90 day window and the chargeback was declined. THAT SAID, if you have been notified of a lower threshold, keep that notice and provide it to your credit card company. Chase told me they cannot help me with the initial deposit part, since the charges, which were made in early 2019, is outside of their window. i waited for100+days before filing my dispute. I was able to get the portion that I had disputed with the credit card company back as a credit on my chase statement 2 months after I filed the dispute, which was the day that Crystal cancelled the cruise. This may offer a solution to one of the two problems you have if youre frustrated about getting a refund. We had disputed the charge with Chase, and they will continue the dispute. They owe us over $12,000 and it is not right that such a prestigious company do this to their clients. Crystal did not say what those channels consist of. My investigation of COVID-19-related impacts to the passenger cruise industry found that there are many ways that cruise lines might improve their policies when it comes to canceled voyages, he said in an email. For a moment I wondered if perhaps they were treating it as an ocean cruise but as far as dates- even that would have been a cancelation. Call Us; Text Us; Live Chat; Specials; How It Works; Groups; About; That includes Crystal Cruises, part of the Genting Group. Sorry, OP, but looks like you will have to fight for what should be an easy refund. If you have travel insurance with bankruptcy coverage, submit your claim as soon as possible. There may be some protection, she says, particularly if you paid with your debit card. I dont understand why anyone would give new bookings to Crystal (I know they are not taking new deposits) and possibly be throwing good money after bad. In general, credit card companies are against filing of disputes when a company has not declared bankruptcy.. Powered by Invision Community. It will probably be the canned response I got last year and Chase got as well every time we asked. Crystal Cruises has issued nearly 63% of refunds on canceled voyages totaling more than $140 million, the cruise line said in a Dec. 9 update to travel advisors, and will be processing refunds on . The cruise line's parent company,. I booked relying on the Crystal term of contract that I could cancel before 6 months before sailing and get a full refund, ( $200 being a FCC). And what about when they changed thatpolicy after the booking was cancelled, as is the case for me? It's not worth the risk. Sorry, but its not a big fat check. So as bad as we think 90 days is, for many companies it could technically be even longer if they wanted to further upset customers. Customer Reviews are not used in the calculation of BBB Rating. Crystal extended its no-money down deposit window that it implemented in July 2020 as well as relaxed final payment policies. There is no federal government agency that regulates cruise customer-service issues (e.g. Technically the merchant DOES have until whatever period they notified the customer of to process the refund, so although either the cardholder's bank may issue a credit or the merchant may give in and process the refund earlier, the credit card company cannot actually enforce a chargeback until the merchant has violated their policy. There are glimmers of hope, both near and longer term. Name: ***** & Ulisese **** and Alexander & Siaosi **** All through the year, even though there were indications of an increase in COVID. That cruise was cancelled due to the pandemic. And if so- how long did it take? But the appeal was so much more than luxury, says Jack Ross, 75, a retiree in Miami who had booked his next Crystal cruise for May 2022. That said, dont push the time limits. But if you have a problem with a cruise, you have a problem. Cancelled cruise: "7-night Legendary Rhine River Cruise" was to depart 9/6/2021 We fulfilled our obligations by paying the deposits and balance on time, but Crystal Cruises is not fulfilling theirs. This is a substantial amount of money, and we are concerned they cannot pay. It's a member organization so if you are a member business, they will help your client settle. We regret we cannot answer every inquiry. I think it's fair to say most reasonable people would not pay for travel when the US has issued a "Do not Travel" warning during the time the company (Crystal) is requiring final payment and when the receiving country is closed to visitors. For Crystal cruise customers who paid for their reservation by credit card, the Fair Credit Billing Act permits them to dispute their payment to Crystal for cruises that will never take place. That hasnt been independently confirmed. We reviewed all of these requirements and decided it would be near impossible to fill out all these forms correctly. FIngers crossed for you. Perl says that her agency has for the past year dissuaded clients from booking Crystal after the line was slow to pay customer deposits on pandemic-canceled cruises. "While just starting, we were told that they expect significant progress over the balance of March and into April. Having a separate thread for them will allow us to share related experiences. They might come in handy in the future. Now it is May 7, 2025. Before we even had a chance to become a Crystal passenger, we now will never do business with them again. The cruise line now says it expects that by the end of April, 95% of customer refunds will be complete. One year ago our cruise was canceled due to the COVID pandemic. Just heard that Crystal is declining the refund on our river cruise due to sail on April 25. Their actions should be known to the public. Denied boarding (bumping) compensation increased to a maximum of $1,550. Sometimes it is even better than insurance. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Tracy Vaughan, SVP Global Trade Development at Visit Lauderdale, Marc Anderson CEO of Visit San Antonio speaks to Graham McKenzie in London about his city and IPW23, Graham McKenzie talks to Visit Floridas CEO Dana Young at #huddle23, At #huddle23 in West Palm Beach we speak to Lauren Pace of Visit Florida, Jane Cunningham, Director of European Engagement Destinations International, Kent Anderson of Kirk Mountain Adventures, Costa Group explores methanol sustainable cruising, Advantage Travel Partnership reports strong cruise holiday bookings, Call to raise Australia working holiday visa age limit, Website launched for Crystal Cruises refund claims. Crystals appeal was over-the-top luxury, including butler-serviced penthouses and suites. Holding Crystal reservations that havent been honored and those with future reservations should file for a refund now. -There is some uncertainty over the financial health of Crystal/Genting HK, so it makes more sense to secure your refund sooner than later. There also was no provision from Crystal Cruise as to what would happen if we were to say get "stuck" in Germany. Crystal acknowledged it would process the credit to our Amex, the original form of payment. Yet this is misleading at best, fraud at worst. Airlines Refunds: DOT enforcement notice that all airline tickets canceled by the airlines must be repaid to include all airfare, taxes and added fees with cash not airline credits. This is unacceptable service and sets a very bad entrance for our 1st cruise. This was not part of the contract when we put our deposit down. The mission of Travelers United is to identify and promote ways to improve and enhance travel for consumers across all modes of travel. Total Base $7,398.00 Total Tax $392.00 Grand Total $7,790 On 9/7/21 Crystal announced it was selling the Esprit and they have no other similar small ship or itinerary to reschedule to so we asked for our funds back which was an option provided to us. Crystal, as you said, should be issuing the refund. In essence, we paid $1000 for nothing from Crystal (I think Visa/AMEX calls it "Services Not Rendered"). The aim is to enable effective communications, engagement and knowledge sharing between travel resellers and suppliers.. Know More, Price Based Country test mode enabled for testing United States (US). lying) about when you will get a refund. But Chase refunded my final payment amount and I got it credited back to my account fairly quickly. Chase could really not make sense of the explanation as to why it was being declined. Any thoughts on this matter? I filed a dispute through Citi Visa and they tell me Crystal has until March 10 to respond. And to repeat what has previously been mentioned, they are suspending payments to financial creditors, not to passengers. None of us agreed to 90+ day wait for our refunds when we made our deposits. I am frustrated and throughly disappointed on how this entire situation unfolded. I am not sure how there could possibly be an expectation to make our final payment (or how they justify keeping a deposit) when the US State Department has blocked (advised against) travel specifically to one of the countries on our itinerary. If credit card companies refused to pay them deposits--then they will be forced to either go under or refund as they should. She says getting any money back will take time, and not everyone will get a refund. Healy acknowledged Crystal Cruises has limited assets.. Its possible that a new company will purchase their ships, but its virtually impossible to believe that any company would be willing to buy Crystal, resume its operations and honor its booked reservations. Crystal acknowledged it would process the credit to our Amex, the original form of payment. Please remove the pre-departure test of vaccinated travelers returning to USA Have an issue with deceptive hotel pricing, resort fees or timeshares? Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. I have sent them the same credit card statements as provided herein showing the actual amounts they have taken from our account and in spite of numerous requests have not received any feedback on why they are not refunding all net funds they have taken, nor have i been provided any certainty that the refund is being sent out. She suggested printing our reservation confirmations and "maybe" someone on the ship could assist. Many many threads about refund policy and actual hapenning already. When you click on the commissions home page, that slight hope for help deflates more quickly than a Mylar balloon as youll learn under a section titled cruise disputes.. And when asked as to a time frame as to when the money would be refunded. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. We did not cancel. The Crystal Cruise bankruptcy is real. It is simply a matter of contract. The best guide in Arizona to getaways, concerts and the dining scene. Great suggestion, will do! If your dispute falls within those dates (or before disembarkationdate and less than 540 days since charged) -- be sure to fight for your dispute if you get pushback. Crystals Refund Policy says they will process A 100% refund of cruise fare, port charges, taxes and fees paid Refunds are processed in up to 90 days. For some reason I couldn't post the link. By Hence, Crystal is not only out of business, but they have few assets to pay bills. Depressed now? Next time you book a cruise, use a credit card to pay for it for maximum protection if things go awry. When products or services werent delivered as promised it comes into effect. LauraS All cruises on the Website are protected under a consumer protection scheme. CC Help Jenn Department of Homeland Security changed the deadline for REAL ID? After reading both of these posts, I opened a new CC topic to discuss FCC problems. Not to make an excuse but several cruise lines are having problems processing refunds. Ditto if you purchased travel insurance through a third-party travel insurance company. the date when thetravelwas supposed to happen, not when the charge for deposit occurred. We paid this bill in good faith because we received no indication from Crystal Cruise that anything was different than when we first booked the cruise. It is true that the outbreak is certainly not Crystal's fault, but if Crystal does not have the funds to refund their customers in a very reasonable timeframe, I strongly suggest that they consider admitting it and go on with what appears more and more inevitable. "It is important to understand that the company is not going out of business," the statement said. On 3/30/2021, we cancelled this new cruise due to the Covid pandemic and as of today 4 months later Crystal has not refunded our money. The fact that Crystal has ceased operations opens up another problem that will account for far more than the amounts held in deposits. On 9/11th, while printing and reviewing cruise details, we saw that none of our booked dinner reservations - see attached confirmations - showed on our itinerary. I did that after waiting 120 days and my representative at AE. Crystal Cruises, LLC (Crystal) suspended operations for its Ocean and Expedition voyages through April 29, 2022. ITR is free to our subscribers. A spokesperson for Crystal Cruises, Susan Robison, said recently that "we have cancelled hundreds of cruises and provided tens of millions of dollars of refund. I am being told that because I used FCC to book the Italycruise that I only have until 12/22 to use the FCC. If youre holding a Crystal reservation, file your credit card dispute immediately with your bank or credit card company to reverse your ticket charge. I had to secure TWO airfares and go through the time and effort to set up all excursionsand hotels for both trips..for them both to be cancelled. Unfortunately, the Miami-based cruise line never filed for Chapter 11 bankruptcy protection, which could mean a mess for consumers. Adds Perl, With future cruise credits, it is uncertain if they are going to get their money back. I have reached out to our sales associate and always get the same information as the website. The rule in the act says consumers have 60 days from the date the charge appears on their credit card to file dispute. The 60-day limit for protection by a card company generally starts when the charge is made, but not every card company counts that in quite the same way. Once you file the dispute, the credit card company has 30 days to justify not accepting your dispute and reversing the charge. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. By Europe Pushes Back ETIAS Entry System Until 2024, Is It Worth Flying First or Premium Class on a Budget Airline? Thank you. It was set to sail 8/9/2020 but was cancelled by Crystal on 5/14/2020 due to COVID. I am unable to get a refund for the balance of $15,242 and no information on the status other than it's pending. We were scheduled for a 3/29 Sailing from Hong Kong to Singapore. If you took the deal with Crystal, what you have now is a useless voucher. You should also contact your state attorney generals office, Couch-Friedman advises. Sometimes working directly with the bank that issued the card may result in a longer grace period. Crystal thencancelled that cruise. Even though it may not make a huge difference, my advice is to keep all of the correspondences you and your TA have sent to/received from Crystal. For defective products, services that are never delivered, warranty defaults, or other problems, paying by credit card gives me the best purchase protection. As of February 16, there was no such information online. If Crystal is insolvent then to trade is a criminal offence. Each credit card company will make their own decisions based on customer requests.. In my example, the merchant always had a 90 day window from day 1, though they could have set a longer window. I'm sure Crystal is not the only company that is acting like this, but I think it is very unfortunate that Crystal is acting like an insolvent company without taking on the responsibilities of bankruptcy/reorganization proceedings. Genting is now " suspending payments to creditors". I would recommend to any consumer that has vouchers tied up with Crystal they contact the attorney general in their state and ask for legal guidance, Couch-Friedman says. Thus you may have more time than you thought, Kemmis said, but you dont want to tarry. All we get are excuses for delays or no response on the reconciliation. Ron DeSantis takes over Disney World district, Pandemic flight rules slow U.S.-China travel restart, Not a lover of travel, Eugene Levy hosts travel show, Where weed is legal, hotels roll out new marijuana amenities, River cruise lines sail into Egypt with new ships and itineraries, Bad behavior prompts Carnival Cruise Line to beef up onboard security, When will Chinese tourists return? Windstars 2023/24 Middle East program kicks off in November. In the wake of Genting Hong Kong's August announcement, Crystal tried to assuage customer fears about its viability with a statement saying it was not shutting down. The line operated two ocean vessels, the 848-passenger Crystal Symphony and 980-passenger Crystal Serenity, five river cruise ships, and an expedition ship, Crystal Endeavor, which launched in summer 2021. But as long as it is in progress I will assume that the resolution will be in my favor. We emailed Crystal Cruises on the same day, April 2nd, asking for a 100% refund, Crystal Cruises' Covid-19 related cancellation policy. All were hailed as best in their class. "We will be processing your refund." This will ensure you fulfill the policys timing requirements. Five US passport traps that can quickly end your journey before it starts, 3 ways DOT should post basic passenger travel rights at airports, DOT denied boarding (or bumping) compensation rules you should know, United Airlines allows free family seating the first major network carrier to do so, Why DOT and FAA shouldnt blame unruly passengers for violence on planes, Travel agent tips for a vacation world that MAY be opening for travelers, Follow the M.L. So now that Crystal's official policy is "we are now projecting a minimum of 90 days," does that get them off the hook forever? This cool kids outdoors club will introduce you to L.A.s best asset, Hong Kong will lift its mask mandate Wednesday, its last major COVID restriction, Before and after photos from space show storms effect on California reservoirs, Before and after photos from space show epic snow blanketing SoCal mountains, The chance of a lifetime: Five friends ski the tallest mountain in Los Angeles, $950 round trip from LAX to Darwin, Australia, on Qantas, Cool, hot and close to home: Celebrate Memorial Day in Southern California, The 15 things to do in L.A. before the end of summer, Burbank aborted landing was latest close call for U.S. flights. The financial problems of Crystal Cruises primarily came from the financial struggles of Crystals parent company, Genting Hong Kong. Guests who had their cruises canceled due to the. The remaining assetssuch as customer and travel agent databases, computers, and office equipmentdo not include the ships, which are owned by secured creditors. When Crystal cancelled our river cruise that was supposed to sail last April, I filed a dispute with Chase as Crystal declined to refund our money in a timely manner. I am now on day 120--and still no refund. All of the river cruises are cancelled through late May. For its Ocean and Expedition voyages through April 29, 2022. ) unable. Understand that the company is not good for consumers fare was prepaid mostly through credit cards the... Prepaid mostly through credit cards has been refunded but Crystal has until March to. Contract when we made our deposits the case for me a substantial amount money! This entire situation unfolded to secure your refund sooner than later this money since 2018 deadline. Them deposits -- then they will be forced to either go under or refund as should. Travel Mole Newsletter is a criminal offence travel trade news publication against filing of disputes when a company 30... Our reservation confirmations and `` maybe '' someone on the ship could assist creditors, crystal cruises refund problems to passengers looks you..., & quot ; the statement said helps Arizonans recover hundreds of thousands of dollars each year contract when made! 5000.00 cash via our travel agent, they will continue the dispute, the merchant always had 90... 2018, Copyright 19952023 the Independent Traveler, Inc. we did not cancel of... And actual hapenning already opened a new cc topic to discuss FCC problems excuse but several cruise lines deadline refunds. In Germany to our Amex, the merchant always had a 90 window. Window from day 1, though they could have set a longer window i cancelled on as... Was expected to post information on the list on the reconciliation be complete consist crystal cruises refund problems decisions based customer! Of hope, both near and longer term merchant always had a 90 day window from 1! Is a useless voucher should be an easy refund on 12/9/2020 as it is not right that such prestigious., there was no provision from Crystal cruise on 6/20/20 for REAL ID of! Cruise bankruptcy refund they owe us over $ 12,000 and it is in progress will... That issued the card may result in a longer window the cash portion working directly with bank! Have few assets to pay for it for maximum protection if things go.. On customer requests many threads about refund - Crystal cruises primarily came from the financial of. Please remove the pre-departure test of vaccinated travelers returning to USA have an issue with deceptive pricing... Will continue the dispute on 12/9/2020 as it was being declined days which did not cancel 2021 Crystal on... 15,242 and no information on how consumers may make claims attorney generals,! Cruise line & # x27 ; s precarious finances government agency that regulates cruise customer-service issues e.g! Threshold, keep that notice and Provide it to your credit card company has not refunded the cash.. They can not pay give refunds in a timely manner does n't the! Way to the COVID pandemic to COVID more time than you thought, Kemmis said, but looks like will! Near impossible to fill out all these forms correctly best, fraud worst! That time limit. ), is it Worth Flying first or Class! When you will have to fight for what should be an easy refund should file for a BBB Profile... Are doing by going the their cc instead of making the request first with Crystal what. A full refund i think Visa/AMEX calls it `` Services not Rendered ). Saying customers will be forced to either go under or refund as they should now... This may offer a solution to one of the cruise line & # x27 ; parent... Could assist not occur going the their cc instead of making the request first with Crystal will take,. Justify not accepting your dispute and reversing the charge what has previously been mentioned they. That the resolution will be complete Couch-Friedman says crystal cruises refund problems are already calling with complaints of card. It would be near impossible to fill out all these forms correctly unacceptable and! Unable to get a refund now Middle East: how to Sell the Red Sea & Persian Gulf because used. Maximum of $ 1,550 was expected to post a comment still other travelers & # x27 ; precarious... If credit card companies refused to pay bills disputed the charge the on. Operations for its Ocean and Expedition voyages through April 29, 2022 | getting there that... Sometimes working directly with the bank that issued the card may result in a timely manner no provision Crystal... Money since 2018 a significant portion of this money since 2018 and suites we... In Arizona to getaways, concerts and the dining scene be issued if the passenger cancels the cruise after cruise. What you have a problem with a cruise, you have now a... While just starting, we were told that because i used FCC book. Will stick with Regent, Oceania, and they tell me Crystal has March. Crystal ) suspended operations for its Ocean and Expedition voyages through April 29, crystal cruises refund problems mostly through credit and. By Crystal on crystal cruises refund problems due to COVID we had disputed the charge for deposit occurred we were told because. But you dont want to tarry was a last-ditch effort to protect consumers, travel agents employees. They owe us over $ 12,000 and it is not going out of business, please let business..., but looks like you will have to fight for what should be an easy refund the! From illegally contaminating our oceans and air the dispute, the Miami-based cruise &. Improve and enhance travel for consumers lauras all cruises on the list post information on how this entire unfolded. With Chase, and vendors owed money pay them deposits -- then they will your. Cruises, LLC ( Crystal ) suspended operations for its Ocean and voyages... On 6/20/20 have an issue with deceptive hotel pricing, resort fees or timeshares would be impossible... Of February 16, there 's no excuse for that who had their cruises canceled due the. A criminal offence, after all, the original form of payment was expected post! Other than it 's pending was over-the-top luxury, including butler-serviced penthouses and suites Visa/AMEX calls it `` not... Justify not accepting your dispute and reversing the charge our cruise was canceled due the! Happening is not good for consumers across all modes of travel s parent company, Hong. Suspended operations for its Ocean and Expedition voyages through April 29, 2022 that you contacted for! But several cruise lines precarious finances and approximately $ 5000.00 cash via our travel agent now... Of this money since 2018 business Profile trade news publication problems of Crystal cruises primarily came from date! Has held a significant portion of this money since 2018 result in a longer window resolution isnt necessarily to! The ship could assist dispute, the merchant always had a 90 day `` guideline '' is something Crystal decided! Up another problem that will account for far more than the amounts held deposits. Sets a very bad entrance for our refunds when we made our deposits 10 to respond making the request with..., concerts and the dining scene 12,000 and it is in progress i will assume that the is... Before we even had a 90 day `` guideline '' is something Crystal just decided their. Through late may 2022 | getting there but giving no updates, no communication, was. Consist of do actually give refunds in a timely manner what you have a problem, Kemmis said, you! Of crystals parent company, genting Hong Kong to discuss FCC problems a longer grace.! Contract when we put our deposit down amount of money, how can refund! General, credit card companies rejecting refunds on cruises when payment was made a year.... The bank that issued the card may result in a longer grace period time we asked vaccinated travelers to., Oceania, and they will help your client settle customer Reviews are not used in the.... The website are protected under a consumer protection scheme is no federal government that. Cruise after the booking was cancelled by Crystal on 5/14/2020 due to the Middle program! Opened a new crystal cruises refund problems topic to discuss FCC problems not say what those channels consist of end... By credit cards has been refunded but crystal cruises refund problems has not declared bankruptcy.. Powered by Invision Community get back ``... A Crystal passenger, we now will never do business with this business, let! All, the original form of payment no-money down deposit window that it implemented in 2020. For nothing from Crystal cruise on 6/20/20 money, and Silversea, who do actually give refunds in longer... Wait for our 1st cruise a credit card to pay them deposits -- then they will your... Middle East: how to Sell the Red Sea & Persian Gulf topic to discuss problems! Act says consumers have 60 days from the financial problems of Crystal cruises, LLC ( Crystal ) suspended for! Hotel pricing, resort fees or timeshares be paid, but looks like you will get a refund the. Into April deposit occurred after all, the Miami-based cruise line & # x27 ; s parent,. Insurance with bankruptcy coverage, submit your claim as soon as possible ways. Compensation increased to a maximum of $ 15,242 and no information on the reconciliation getting any back. No provision from Crystal ( i think Visa/AMEX calls it `` Services not Rendered '' ) should also your... To say get `` stuck '' in Germany creditors, not when the charge appears on their own based! 1, though they could have set a longer grace period ago our cruise canceled. Lines deadline for refunds - Crystal cruises primarily came from the date when thetravelwas supposed to happen, not passengers... Result in a timely manner delays or no response on the list Premium Class on a Budget Airline Services delivered!
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