Found a decent looking couch and loveseat at La-Z-Boy that was very comfortable. Going beyond recliners, you can purchase actual theater seating. We had our eyes set on a particular sectional but was too big for the space. I've always liked the massage recliners, but just can't bear to have one in the family room. I know, I know the "dreaded" recliner. Sofa finally arrives at the end of Oct. the back on on recliner is not right and the leg support was dragging on the carpet. We have no "new" furniture in our old house. Wonderful service! The whole thing is a messy but smells brand new. The experience dealing with La-Z-Boy has been awful from the start. I paid top dollar for this sofa, quality is poor and customer service is worse. it means two possible things; the store knows they have a good product and they won't lose money the rare time they have to service them, or that the manufacturer reimburses the store for the same reason.Best and flexsteel are not the end all list but the 2 best in my personal experience. Image source La-Z-Boy. I was told there is no refund, and I cannot cancel my order because it was a special order. Being on a strict budget, I ended up purchasing one of those microfiber sofas and chair sets. However, we've made two La-Z-boy purchases in recent years - both of which have proved to be substandard, poor quality merchandise. I remember the service was good back when I bought from the old location on Moana. Oh by the way, they no longer use this fabric. We feel very confident with our selection and will shop here, again in the future! Plus, they don't look like recliners. I would recommend Lazy Boy to my friends but also recommend to purchase the expended warranties due to the cost of furniture and the different options that are available. The center front cushion of our couch collapsed in less than 3 years. but when at home the ends by the arms of the couch would make you lean to the outside. Customize every piece here. No one is acceptingresponsibility. Came back and was helped by Frank Zavaleta. I was complaining about a structural issue. 30% off is a scam to get you in the store. Also purchased a 5 year leather protection warranty. We have 2 different leather recliners and they're both very comfortable, but I wouldn't want to sleep in them. Although I spent over $7000 on a La Z Boy sectional due to the La Z Boy brand, I will never do it again. Emerald Home Furniture (4) England (7) Flexsteel (39) Franklin (54) Global (1) Huntington House (2) Intercon (1) Jackson (12) Jonathan Louis (15) La-Z-Boy (199) Leather Italia (7) Max Home (1 . Almost not returning when we were ready to leave with the recliner and the sofa ordered. Heres a Houzz thread focused on Flexsteel, with some photos and comments, many from disappointed buyers. We still have a Lazboy reclining chair that we bought nearly 30 years ago and which is in great condition! We are so excited to move home and enjoy our new furniture. We bought two Lazy Boy recliners in 2001. I asked why only 10% off. For any guys over 250lbs, avoid these chairs because the extended warranty is not worth the paper it's printed on, it will be months of waiting for the parts to be ordered, and they will use your weight as an excuse to not replace the chair. You can't beat the quality, comfort, or prices in the long run. Now, only 2 years later, I went to sit on my couch and heard a large crack. | Weight limit - 500 lbs. Crazy huh? She was very knowledgeable about each and every piece we looked at and ordered. Great selections and so many ways to personalize your home. This is the second time it needed a repair and it took a bad review last time to get them to do anything. Bought boy one get one free. Patty Stratton is absolutely the best. (Fabric not found locally). We went home and thought about what we wanted to do. And, again, we just really like being able to recline the back without raising the foot rest. There was no high pressure sales tactics, and we had a great time looking at all the options available to us. Even the color (a medium/light teal color) doesn't date it. When leather is anywhere from 15 to 20. Sadly, the yoyo's delivered the wrong chair, [they said the box was mismarked, & this had happened before], & we wanted the right one delivered. Wanted to exchange one, would not give a penny credit towards a new purchase. Our friends who ordered same time from Tyners have been sitting on their furniture for months. I like the colors they have and I especially adore that you can customize the fabrics out of a large selection (though 6-8 weeks is too long of a time in my opinion to wait for it). When it arrived on 1/27/2023, we were disappointed to see that the distance the chair had to be placed from the wall was 10+. (I told the young saleswoman at Lazyboy yesterday that I thought most of the fabrics looked like the belonged in my grandmother's home, and she said, "Well, you ARE buying a recliner!" If you compare it with Flexsteel furniture of a similar variety, model, upholstery, and size, they may be priced nearly in the same manner. Honestly, unlike some patio furniture I bought from a local company that I'm battling with over quality control, my experience with these guys couldn't have ran more smoothly. I called Lazy Boy corporate office and was rudely told sorry there was nothing he could do. Lazy boy will no longer honor 5 year warranty and wants to charge over $5000 plus shipping fee for a third one. I had a recliner I had purchased some 15 years ago, chair is still in great condition, my point is if you want quality and great service go to Lazyboy. Special ordered a leather recliner. We just bought a new Lane and really like it. I hope whomever is reading this review will remember to ask for him, Mario P. He's a gem and makes Lazy Boy look good! Depending on where you look, you can save $100s for higher quality pieces that can fit even the most unique style.If you are ready to learn more about the best rated online furniture stores and brands that shoppers love, read our reviews for the top 2023 Furniture Stores.or jump right into our top online furniture alternative, Apt2B. We noticed the clearance prices which were surprisingly affordable. Getting it repaired has been a nightmare. I received the BEST customer service from Mario P.!!! You would be wise to steer clear of these stores. If I had to criticize something I would say I wish the wait time was shorter when you order a sofa -- from order to delivery was about two months for us -- but it is being custom built and I have no reason to believe anyone else would be faster. In the end, I'm quite happy with my purchase. This is not one of them. Just bought the most perfect recliners. One month after warranty expired. Checked with furniture store who said we had to pay to get it restuffed. Purchased a dual recliner PLUS the extended warranty. We were very impressed with the service we got from Lisa and Rebecca. We were helped by Michael. Great service. 3 more weeks to wait? Came in to purchase a recliner for my mom. The response was essentially they do not pick up old furniture and that I should have (perhaps) gone to the SF location. I attempted to purchase a sofa from LazyBoy and after 5 months of excuses and dozens of emails and phone calls with customer service, I was finally forced to dispute charges and get a refund. I stepped in and knew exactly what I was ordering, fabric color too. The key is to find a store that will service you well if there is a problem. She emailed my wife the complete price of what we wanted. Our recliner is part leather and it is looking very bad. My wife and I went in about 5 months ago and talked to Linda. Double sofa all materials are peeling except leather. Customers tend to have good things to say about the perceived quality of their La-Z-Boy sofas and sectionals, although they can be a quite bit more costly than other competitive options. They're also strict about their warranties. I went in to Lazy Boy to test the remote on my lift chair to determine if the remote was bad or if the motor in the chair was bad. I have had lazyboy furniture for many years. Yours looks really great! Very poor service. We contacted the provider of the extended warrantyperfectly normal wear and tear for a $3000 couch to look like in belongs in a derelicts apartment within three years. Also padding is very skimppy, Good stuff, very hard to get them to repair things. It has been 2 weeks and all I know is that my case is "inreview" and repairs will have to be paid for. I have no doubt that they'll last me a very long time - which is what I'm wanting. I had conversations with Two different people and then they told me it went to a committee that had to make a decision but since it was past the warranty he highly doubt it they would do anything. They kinda look black in certain lighting. As our move in date got closer I had to call the store for updates because I Haden's received any notification. Kelly went beyond the call of duty and helped us find better fabrics without any possible renumereation on her side. Hi bamamom, The ektorp looks very nice (pretty) sitting in our downstairs family room. Really mad at ourselves for not paying much less for a better quality couch and loveseat. Each has been wonderful. I went looking for a recliner to replace one that broke. Just have heard that they are not as good as they use to be? Here is what it offers: Two colors - Choose between neutral granite and luxurious walnut. Bought a couch here with duel motorized recliners in it. Called again after 2 weeks and told 10 more days. There is nothing too this junky couch. The noise is still unacceptable. The leather between the cushions is so thin it's almost unbelievable. I had a set of rocking recliners delivered in July 2022. Mom was so tired and he made our shopping experience so pleasant. Went in to look at furniture. Each time I had to hang up because I couldnt wait any longer. Does a company not stand behind their quality work anymore? They said that the contract has no obligations to deliver at any certain time frame - or even at all (store manager acknowledged that to me over the phone). We bought a nice recliner here years ago, to replace my Dear Old Dad's old one which we had for decades that broke down. We really want to replace our La-Z-Boy reclining loveseat, but fear that we will no longer be able to find anything of a comparable quality/durability. Repair Made On September 23. We bought our 3rd set of furniture 2 years ago and it is so uncomfortable we have to use pillows just to sit up straight. Both build recliners with all hardwood frames and lifetime on the frames and mechs AND THEY ACTUALLY SERVICE THEM. Eric Bray was 10 stars. Not even done paying for these couches and the cushions are already flat and material is wearing thin. While I continued to ask him to hear me out he was simply not interested in wasting his time. We have two Lazyboy recliners. Overall, the price for an Ashley Furniture sofa ranges from $499 to $1999. Yes, it was pricey (but less expensive than Hancock and Moore), but I think the quality is superior to the other two brands. I have a lower back problem and this chair is the only one that fit me best and relieved my back.I still like the mechanical features of the Lazyboy best! Purchased warranty and his company will do nothing to help facilitate repairs with the warranty company. We bought a new couch, not one that two pieces had to be repaired out of the box with NO apologies or discounts. Linda brought the order to sign. La-Z-Boy is the place for people looking for furniture! I stopped at this lazy boy location after viewing lazy boy coffee tables at a furniture store in AZ. Lazboy sells bonded leather furniture to unsuspecting customers. No complaints. Were you able to purchase it locally? We have been looking for a recliner and since we owned La-Z-Boy in the past and happy with it we decided to look again. Quick Links About Flexsteel The price you pay for the furniture is outrageous, but then to get it and have it be crap you don't even want in your house is very frustrating. While Bassett focuses on polished modern, transitional, and classic styles, La-Z-Boy caters to the cozy and casual. I tried to clean it professionally, but it didn't clean up; the dirt was embedded. They could start by making the quality furniture that didnt break down and fewer people would need a problem resolved. Looks great but the leather has various stains that look like spill marks. DO WHAT???? Would highly recommend Lazy Boy. We were so delighted with all the many styles of recliners that was available, we made our choice, bought it, and was out the door in a hour. (taking up much of my day off.) Design-Build Firms Interior Designers & Decorators Kitchen & Bathroom Designers Lighting Designers and Suppliers 3D Rendering Sustainable Design Basement Design Architectural Design Universal Design Energy-Efficient Homes Multigenerational Homes House Plans General Contractors Home Builders Kitchen & Bathroom Remodelers Home Remodeling The staff exerted NO pressure, just provide knowledgeable information when needed. No notification that it was coming. The experience was no better, and it would seem that despite being assured we would receive two chairs out of the warehouse, one of the chairs was a display floor model (different color shade of material, different stitching). I emailed the CEO of the company -- Melinda Whittington -- at two email addresses (found on Linkedin) and have yet to hear a word. I am seriously considering driving the 2 hours toMurfreesboro, TN to La Z Boy Headquarters and creating a media sensation at thefront entrance. Not a stain or rip in the fabric and absolutely nothing wrong with it. Alisha, store manager, worked it out for us to get what we wanted at an affordable price..cutting it nearly in half from the original quote by giving us options. Loved Shane Fleishour, he was in sales but has a good eye for color and detail. (Wow, real leather on a sofa is not cheap! VERY happy. WE are very disappointed in this product. I have no kids and no animals just me and my husband. We have purchase other furniture from other stores in our area to find that they don't stand up as well as Lazy Boy. We are still waiting for the rest to be delivered. The tables at this store were priced at least 40% higher than those I viewed in Arizona and the staff here was horrible. All of their furniture is expensive there, so this wasn't a cheap chair, over $500. Expected much more for my hard earned money. After signing order, Linda brings the warranty to sign. That person was very nice and said that yes, La-Z-Boy had called and left a message about delivery. SHAME ON THEM! I bought La Z Boy thinking I was purchasing quality not junk. The back cushions are all deflated and look terrible. I thought that I was spending extra $ and time to get something nice, but I couldn't have been more wrong. The salesman was awesome and she knew her product. I hope she is being paid the kind of salary she deserves. This is the worst policy for a large company, that I have EVER seen. 2 months later she calls my wife and said they had a sale 30%. As reported in the January issue, Ethan Allen's Preston 207693 sofa ranked first in the magazine's comparison of frame construction, cushions, spring support, upholstery quality and other factors.. Was not honest. Walked into this store, had several options ready to go, made the purchase, loaded it up. Upon contacting their promoted service group several times, we received no response for service. Very helpful and triple checked measurements. Punkie M. We had an excellent experience with Patty. However, they both also offer a wide variety of other furniture items, including sofas. Best furniture buying experience! Poor workmanship incomplete and stained. They have various pieces of furniture of unimaginable quality, especially their sofas, loveseats and chairs. Very surprised as we have 2 rocker recliners and they are very comfy.Will not go back to Lazyboy again. After reading some of these reviews I see that I am not alone and it seems to me that the best retaliation I have is just recommend other people do not do business there. 50inch , seat size: 22*20. Third purchase at this store. I highly recommend this store. You have to bring couch in, They pay for parts and you pay $75 an hour labor. She said I will bring you my work sheet. Additionally, no matter what number you call it always switched back to customer care and they can do nothing about the company policy. Minh, the store manager, was helpful and kind. Delivery - 1 star at best. I am beyond angry and appalled that ONE, my furniture is breaking after only having it for two years and TWO I am having to pay for all this because the frame is not covered in the warranty! Both types of chair required service calls within a short period after purchase. We recently went back & ordered an upholstered bed from the dining & bedroom store next door. Having no way to dispose of the 3 damaged chairbacks in large boxes, we were told by the escalation specialist to contact the distribution center and they'd arrange to pick up the 3 large boxes with the old chairbacks. At La-Z-Boy Furniture Galleries, our design professionals will come to your home and help make your dreams a reality. I called it in to have someone come and look at it and fix it. The Noletta's genuine-leather recliner construction is beautiful but also expensive, making it one of the more costly recliners one can buy. We were told that LA Z BOY made a corporate change in December 2022 without telling their outlet stores or any customers that they were no longer going to make a power (?) We loved the location. This is in sane. Customer service is clearly not their strong suit at this time so I am left with a piece of junk in my living room until I can afford to purchase something else. I was told that the supervisors notes said that I had again changed the delivery date--a blatant lie--this time to February 2. There was a scuff and tear in the leather. Havertys I have called several times only to be on hold forever. Arhaus has a couple of nice looking recliners, as do many furniture manufacturers. One broke completely apart and another cracked. You can beat Lazy Boy will get our business again. The quality of the sofa is good, what we expected. We were greater immediately and was bombarded with questions about what we were looking for and how our home was decorated.ugh. Frustrated and angry this is the first time I've written a negative review but I feel like people really need to know that lazy boy is not the company that they either used to be or they say they are. Like all things you read on the Internet, understand there is no better judge than yourself. The prices were great, and Doug was so awesome and helpful. Years ago they were supposed to be the best. When it comes to the pieces that La-Z-Boy's shoppers are most excited about, there are a few popular requests that customers make again and again. You can be sure I'll never buy another product from them. 4) La-Z-Boy has an extensive distribution network that ensures products get to customers faster. Furniture is very nice quality & we love being able to customize the fabrics. In them bombarded with questions about what we wanted to exchange one, would not give penny... Now, only 2 years later, I 'm wanting color and detail sales but a! 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