NR17 2AS. This service, which is available throughPatient Accessallows you to view all the items in your repeat medication list and select the ones you wish to request. There are 3 ways to order a repeat prescription from your GP surgery. Check symptoms, find possible treatments and find out when to seek help. Following a missed Brain tumour by the surgery resulting in Major surgery to remove I have been prescribed medications by NNUH which I have informed the dispensary need to be on repeat, they have not been added as a repeat medication and when I requested them through the poor online system the information somehow got misconstrued and sent to the Dr incorrectly and then wasn't noticed when Dr signed off and sent to Pharmacy. Mental Health Comprehensive Care Planning, Patient Experience - Confidence and Trust in healthcare professional. Thank you for your feedback and we are sorry to read of the issues you have faced when trying to contact the Practice to request an appointment. Menu [subject to staffing levels as a result of Coronavirus]. For those going into self . Contact the online service or app you're using, or your GP surgery, if you have any difficulties. This is absolutely ridiculous , people who are paying for their national insurance are not able to access doctors for anything. Thank you for your feedback. Attleborough Accessibility Electronic Prescription Service Our non dispensed patients can choose where they would like their prescription to be sent. There is currently an issue with the Patient Access service. If we receive your request before 10.30 Monday to Friday it will be ready within 48 hours. Please try again in few minutes. Proxy. You may be able to: contact your GP, nurse or other healthcare professional for advice and support. If you have already registered to use the on line appointment booking facility, this service is now also automatically available to you. The NHS Access app is no longer working. removal of moles and skin lesions) - provided in-house; . Care Quality Commission Inspection Ratings. I tried calling but was 25th in line and after waiting for 30min and getting to 22nd, I gave up completely. We would also like to use analytical cookies to understand how our site is used and improve user experience. Practice365 Privacy Policy Attleborough Surgery is one of the leading GP practice in Attleborough and it is located at Station Road, Attleborough, Norfolk, NR17 2AS. NR17 2AS Map, Queens Square SurgeryQueens Square As I type this I am number 15 in the call queue! . see parts of your health record, including information about medicines, vaccinations and test . Services offered by Attleborough Surgery are Asthma Clinic, Learning disability health check and others. By asking your local pharmacist to request on your behalf. Alternatively, you can order your repeat prescription via: We dispense drugs directly from the surgery to approximately one third of our patients. Only your overall rating, comment and name (if disclosed) will be visible online. Find out how to renew your repeat prescriptions. Attleborough 2 talking about this. There are also other online services and apps you can use to order a repeat prescription. You . The website sends you round and around in circles. Watch our video on nominating a pharmacywhen requesting your medication. Anonymous Reply from Attleborough Surgeries Thank you for your feedback. Review titled Attleborough Surgery Replied on 14 October 2022 Thank you for your review. We make it easy to register you and your family. I was hold for over 2 hours, next in line to be answered and got cut off. Ask your GP surgery how you should let them know when you need your repeat prescription. Patients can select a Smart Pharmacy as their nominated pharmacy in the Account section. In the past 2 weeks we have moved over to a new clinical system. Flu vaccinations - Under 65 At Risk Groups. Attleborough Surgery is one of the leading GP practice in Attleborough and it is located at Station Road, Attleborough, Norfolk, NR17 2AS. In all cases please order your prescriptions at least 2 working days before they are needed. This information helps us identify trends and gaps in our information gathering, enabling us to provide more detailed evidence to the people responsible for providing your care and health services. We are setting up a new delivery service for our dispensing patients. NR17 2AS Map, Queens Square SurgeryQueens Square Station Road SurgeryStation Road I don't need an urgent appointment but I do need to speak to a doctor at some point in the near future. We are a family general medicine practice. (Note that ordering several items at once to be counted as one prescription). Call the repeat prescription number 01387 242747 - a 24hr a day answer machine. Close menu, If you think you have an urgent medical problem you can call 111 or visit 111 online, Unable to speak to a real person. How on earth am I supposed to make an appointment? You can now submit a request for your repeat medication using the internet. Find out more about online health and prescription services. We do not have any direct access to your practice and cannot provide any clinical advice, or help with any aspect of your health or medical care. In future you may wish to consider registering for our Online Services. If Attleborough Surgery is closed it is recommended to call NHS 111which is free to call from both landlines and mobile phones or visit NHS 111 online. Select Repeat Medication from the menu, then New medication order. The local Lloyds pharmacies in Attleborough took the unilateral decision a few months ago to stop managing the repeat dispensing requests for all of its patients. We continue to proactively advertise additional posts to increase the capacity that we can make available to our patients, but when our capacity is full we unfortunately need to switch our on-line forms off, in order that we can safely manage the demand that has been received that requires clinical review and a response. Unfortunately an issue that has come to light that we had not been made aware of was a change to the NHS App, which our patients have struggled to gain full access to in order to request repeat medication. We would also like to use analytical cookies to understand how our site is used and improve user experience. You can also find out if you are entitled to free prescriptions. More information on the service can be located here. Powered by 100% Renewable Energy. The Online Services system remembers which medications you are on and makes requesting repeat prescriptions faster and easier. Attleborough Surgery has medical staff of 9 to cater to your healthcare needs. Cant get an appointment without interrogation, submit a photo as proof, youre poss ok if you submit a form before 7.15am, if not forget it. Attleborough If you have a repeat dispensing prescription, your GP will have already approved your prescriptions for a specific period of time. Manage an account on behalf of another patient or relative. If you're asked to nominate a pharmacy, you can only nominate a high street pharmacy. Do one of the following: Select New medication order from the Latest repeat medication order section of the homepage. Let us know your preference. nter a postcode to find a local pharmacy. Attleborough I contacted the drs about my mental health detailing how I needed help as I was not in a good place. Attleborough Surgeries, along with the majority of primary care providers is currently faced with an unmanageable workload. Repeat medication Request repeat medication or managing existing requests Medical record View and share your medical record Messaging Send secure messages to your GP My Account Change your contact and personal details or change your password Proxy Manage an account on behalf of another patient or relative NHS self-referral We've put some small files called cookies on your device to make our site work. 84.48% within a recommended level, out of 799 patients. The website wasnt working. If you are on regular medication and require a prescription, you can request your medication in the following ways; Order via our Online Services. If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. You might be able to get your medicine sent to you if the pharmacy you have nominated offers that service. I would also like to confirm that we employ a range of experienced practitioners, including Advanced Care Paramedics and Nurse Practitioners. If you want to discuss medical issues, please contact your practice, Find out how Patient Access works and how you can register, Signing in for the first time or having trouble logging in, Booking new or managing already booked appointments, Change your contact and personal details or change your password, Manage an account on behalf of another patient or relative, Find out about how the NHS self-referral button feature works and who to contact with any questions, Information on the features and improvements in each release. Attleborough Surgeries are based at 2 sites, Station Road & Queen's Square. If you're asked to nominate a pharmacy, you can only nominate a high street pharmacy. Our forms open each morning at 6.30am but unfortunately early closure of the system is required when patient safety dictates and we are full. NR17 2AF Map. Cancel a medication order View medication requests I can't see the request new medication link Request repeat medication Cancel a medication request Nominated pharmacy You might be able to ask your pharmacy for your medicine if your GP has set up this up (repeat dispensing). The Account option, which is visible once your name is selected. Please allow 2 working days before collecting your prescription. You can contact your GP surgery to book a medicine review or to find out when you can next order your prescription. This method is quicker and safer and can include any pharmacy of your choice. Diabetes - Managing Blood Glucose Level (HbA1c). By continuing to use this site you are agreeing to itsuse of cookies. Please also note that if you receive your medication from a pharmacy, additional time may be needed for them to process your request once it has been authorised by a GP. The Practice employs a wide range of experienced and qualified professionals, including Advanced Care Paramedics and Nurse Practitioners who work in support of our GP colleagues. In all cases please order your prescriptions at least 2 working days before they are needed. Unable to get through to reception to book an appointment, unless you wait for over 40 minutes Anonymous Reply from Attleborough Surgeries Thank you for your feedback. Sleep like a baby. NR17 2AS Map, Queens Square SurgeryQueens Square For more information about Smart Pharmacy, click here. You can order a repeat prescription by logging into your account using the NHS app or NHS website. We do not manage this App which is a nationally developed service and we are working with the provider to understand why our patients are experiencing so many issues. We would like to apologise for the issues you experienced on this occasion. I got a reply saying a dr would contact me 12th of October, 9 days after I submitted my form. Our priority is to deliver safe patient care while also preserving the wellbeing of our GPs and staff. They can send your request to a pharmacy. Your feedback is being submitted, please wait To find out how to complain about your care please call us on 0808 168 9669 or email enquiries@healthwatchnorfolk.co.uk. However, if we receive the request after 10.30am Monday to Friday it will be ready 48 hours from the next day. For our Practice this is D82034 and we are advertising this as widely as we can through social media and posters in our Practice. Some high street pharmacies also deliver. We would also like to use analytical cookies to understand how our site is used and improve user experience. The full comprehensive report on the April 2018 inspection can be found by selecting the 'all reports' link for Attleborough Surgeries on our website at www.cqc.org.uk. Patient does not provide medical advice, diagnosis or treatment. Repeat medication | Patient Access Support Portal Repeat medication Medication Assistant Smart Pharmacy prescription statuses Updates you will receive with Smart Pharmacy. Select the pharmacy of your choice from the list provided. If yours is one, register today to benefit from a faster, smarter . Manage an account on behalf of another patient or relative. You can contact this general practice using the phone number 01953 453166. Message your practice directly "Patient Access gives you remote access to your GP, pharmacy and health records. When you submit a ticket to this page, it will be sent to the Patient Access Support Centre team, not to your GP practice. Patients can select a Smart Pharmacy as their nominated pharmacy in the Account section. NR17 2AF Map. Egton Medical Information Systems Limited. Station Road SurgeryStation Road My Account. Please allow 2 working days before collecting your prescription. Website and Digital Marketing by White Bear. It offers Electronic Prescription Service (EPS) which allows you to get your medicines with out the need of paper prescription. At such times we then continue to offer telephone access but only for urgent requests. Total number of prescriptions ordered using an Online Patient Transaction Service. Attleborough surgeries take not it can be done. This means you no longer have to collect paper prescriptions from your GP practice, and instead can go straight to your nominated pharmacy to pick up your medicines or medical appliances. Sorry for any inconvenience. Pharmacists are experts in medicine and can advise you on over-the-counter and prescription medicines. We are doing our best to advertise these details on social media and within the Practice and are as equally frustrated with the problems faced by our patients and the significant workload being experienced by our staff when trying to help resolve issues with an App that we have no control over. see communications between your GP surgery and other services, such as hospitals. The Nominated pharmacy section with a nomination. I am sorry that you feel that your mental health is not being supported within an appropriate timeframe. Before you make your choice you can read more about our cookie policy. Attleborough NR17 2AS Map, Queens Square SurgeryQueens Square Message your practice. Station Road SurgeryStation Road We are sorry to read of your concerns regarding your medication and the clinical care provided by the Practice. Attleborough Unfortunately we are unable to investigate the matters that you have raised without patient identifiable details. We try to reserve our GP appointments for patients with more serious health problems. Let us know your preference. Attleborough Ask your GP surgery which service your GP surgery uses. Attleborough Surgery NR17 2AS 6 miles away View Details > Beechcroft And Old Palace NR5 0RS 7 miles away Attleborough Including Station Road and Queens Square branches. Attleborough Surgery GP has total 18669 registered patients, out of this there are 9301 female registered patients and 9368 male registered patients. We will use a cookie to save your choice. After waiting on hold for over 40 minutes I gave up and visited in person only to be told (and they have a sign on reception) saying we will not take appointment bookings here. Messaging. We make it easy to register you and your family. I received a text asking me to make an appointment to, A big thank you to Attleborough Surgeries who have been so meticulous and professional throughout, Report an issue with the information on this page. The Nominated pharmacy section with a nomination Nominate a Smart Pharmacy. Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. order repeat prescriptions. Attleborough Surgery is a GP/Doctors practice in Attleborough. Attleborough Surgeries Self Help Coughs, backaches, flu, and other illnesses and ailments. Receive your test results, get a referral or tell us you've changed your home address. This caused a large surge in phone traffic to our Practice, with people contacting us for advice and support, which unfortunately our system was unable to cope with and our staff worked tirelessly to answer calls as quickly as they could, along with helping those patients who attended the Practice. Pharmacists can give you advice and treatment for many health problems and advice on how to improve your health without the need for an appointment. Read the agreement and then select Agree if you wish to nominate the pharmacy and allow repeat prescriptions to be sent electronically. 72.0% vaccinated, of 3946 eligible people. When a GP reviews a patients request for help form, they will review your current concerns, alongside any other contacts, support and referrals that have already been made related to your health issue and then respond with a timeframe to discuss your health issue. I believe that I may have an adult umbilical hernia. View the cost of prescriptions on the NHS website. Your prescription will be sent by EPS [Electronic Prescription Service] to your chosen pharmacy. Find out how to renew your repeat prescriptions. Both sites dispense medicines to eligible practice patients. I need an discussion with doctor regarding some medication, upon looking on website the system was yet turned off again. Analytical cookies send information to Google Analytics. You'll be able to collect your medicine in person when it's ready. Notice I work full time so cannot sit on the phone for an hour waiting for someone to answer. Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you've earnt. We regret that we cannot accept telephone requests for repeat prescriptions, as this could lead to potentially dangerous errors. This website uses cookies. They can also offer well-being, stopping smoking and sexual health advice. Send your request by post or fax it to your normal surgery of attendance. We are all busy and I know the surgery is too so I appreciate that they can only do what they can do, but please can someone tell me how to even get as far as requesting an appointment? This is for reasons of accuracy and safety. Send secure messages to your GP. Some high street pharmacies also deliver. Request repeat medication or managing existing requests. Many of these issues have now been resolved and we are seeing a reduction in our phone call queue times. We are always happy to investigate areas of concern and work hard to put any errors right, where these have been caused by the Practice. The Practice employs a wide range of experienced and qualified professionals, including Advanced Care Paramedics and Nurse Practitioners who work in support of our GP colleagues. We will use a cookie to save your choice. Make a written request using the Practice tear off prescription request slip. Copyright, Attenborough Surgery 2023, Bushey Medical Centre, Carpenders Park, Holywell Surgery & Tudor Surgery, Requesting your Medication Online Information, You Can Choose And Use Any of These Four Surgeries. Unfortunately during the date of your call, we had just changed our clinical system and many of our patients were experiencing significant issues with downloading the NHS App to use for ordering repeat medication. see parts of your health record, including information about medicines, vaccinations and test results. Using your NHS account. Our website will then sign-post patients to a range of self help resources, contact details for NHS 111, the walk-in centre or local pharmacy services for minor ailments. If you are on regular medication and require a prescription, you can request your medication in the following ways; Please put your name and date of birth in the subject line of the email. Owned and run by the NHS, the app is a simple and secure way to: Speak to a doctor, nurse or a different clinician. Station Road SurgeryStation Road Minor surgery (e.g. Prescriptions Repeat prescriptions, medication reviews, synchronisation requests and more. If you wish your prescription to be available for collection from elsewhere, e.g. Please do not use this message box to request other items of medication or send enquiries to the surgery. Total number of accesses of a patient record by an 'online patient' with Detailed Coded Care Record access. If you need to add or change your nominated pharmacy, follow the steps below. We will use a cookie to save your choice. We've put some small files called cookies on your device to make our site work. Medical record. Station Road SurgeryStation Road If you still need help with using Patient Access, you can visit our Support Centre online. Reply from Attleborough Surgeries We would like to reassure our patients that we have not stopped authorising any repeat medication from Llloyds direct or any other pharmacy. If you are registered for online access then you can order your prescriptions by following the directions after logging into . Admin enquiries. Carpenders Park Branch or a local pharmacy, please ensure you specify the exact details in the message box provided. NR17 2AF Map, Station Road SurgeryStation Road NR17 2AS Map, Queens Square SurgeryQueens Square Attleborough Surgery is a GP practice in Attleborough, Norfolk. Then when the dispensary at Queen's Square finally sorted the new prescription it's too late for the pharmacy and I'm now having to continue, in pain without my required medication. We make it easy to register you and your family. We would also like to use analytical cookies to understand how our site is used and improve user experience. Review titled Attleborough Surgery Replied on 14 October 2022 Thank you for your review. We are working hard to resolve it. Norfolk The appointment forms are disabled online and the reception is, I am undergoing tests, some of which are in. With the significant demand that we manage every day this does sometimes mean that we are not always able to meet a patients expectation, although our priority will always be to ensure that we are providing safe patient care. If not, you'll need to order your medicines from your GP surgery each time. Medical record. Attleborough However, if we receive the request after 10.30am Monday to Friday it will be ready 48 hours from the next day. NR17 2AF Map. Analytical cookies send information to Google Analytics. 56.78% were satisfied, of 213 respondents. Request repeat medication or managing existing requests. NR17 2AF Map. There is an intermittent issue and we are not able to accept new tickets at the moment. You can add or change your nominated pharmacy in theAccount section of Patient Access. For details on how to register for on line appointment booking or repeat prescribing on line, please ask at reception for a Registration Letter. Appointments Consult a clinician, routine appointments, sick notes and more. Flu vaccinations - Aged 65 and over group. You'll be able to collect your medicine in person when it's ready. Send secure messages to your GP. You do not need to see a GP to order a repeat prescription. Its very very poor service. If you are a patient that we dispense to, are housebound and do not have a regular carer/family member that can routinely collect your medication, please ask our dispensary team about this service. Lloyds Pharmacy 7 Church Street, NR17 2AH Lloyds Pharmacy Queens Square, NR17 2AF Boots 4 Market Place, NR9 4AF Well Wymondham - Market Street 47 Market Street, NR18 0AJ We are sorry to read of the issues that you are having trying to contact the Practice to speak with a GP regarding your medication. Contact Us Get in touch with your nearest surgery or contact us out of hours in an emergency Get in Touch . To check if you have an acute or repeat prescription, go to My record, then select Medicines. Before you make your choice you can read more about our cookie policy. Cant get through on phone. Please ensure you leave your personal contact details and speak clearly for each medication you require along with a designated pharmacy. Change your contact and personal details or change your password. Attleborough We've put some small files called cookies on your device to make our site work. My mother left hospital with a head injury. Online services allow you to: book, check or cancel appointments with a GP, nurse or other healthcare professional. Attleborough But you can ask for your medicine at your GP surgery if you do not want to do this online. We do not accept telephone requests for repeat prescriptions. Before you make your choice you can read more about our cookie policy. Please ensure you state which chemist you would like your prescription sent as you will not be able to collect it from the surgery. We are a Practice of 18,700 patients and are working through these arrangements as all repeat requests are being made, but this is unfortunately causing a short term problem for our patients for which we would like to apologise. Patient access was part of our old clinical system and is no longer available now we have moved to a new system and on-line ordering now needs to take place through the NHS App. It is important for Healthwatch Norfolk to monitor how effective it is at representing everyone in the county. Attleborough Services offered by Attleborough Surgery are Asthma Clinic, Learning disability health check and others. Attleborough Percentage of children aged 1 completed primary course of 5:1 vaccine, Proportion of children aged 2 with Haemophilus influenzae type b and Meningitis C booster vaccine, Proportion of children aged 2 with Measles, Mumps and Rubella vaccine, Proportion of children aged 2 with pneumococcal conjugate booster vaccine, Stroke prevention: medication for patients with atrial fibrillation, Functionality status of the online system at the Practice for enabling the use of online Patient Transactional Services for booking and/or cancelling appointments through the Principal system, Online booking of appointments and cancelling is enabled, Total number of 'online patients' registered to use an online Patient Transactional Service to book and/or cancel appointments, Total number of appointment scheduling or cancelling transactions using an Online Patient Transaction Service within the reporting month, Functionality status of the online system at the Practice for enabling the use of online Patient Transactional Services for ordering repeat prescriptions through the Principal system, Total number of 'online patients' registered to use an online Patient Transactional Service to order repeat prescriptions. Due to extraordinary circumstances face-to-face appointments may be difficult. NR17 2AF Map. You have nominated your pharmacy of choice. Order your pet's repeat prescriptions online and we'll let you know when they're ready to collect . Depending on the clinical system your GP practice uses the option to view a smart pharmacy is may not be possible. (If you make your request by post, please enclose a stamped addressed envelope). How long must this keep going until someone fully investigates? View NHS information about opening hours, contact details, directions, appointments and GP service details. We've put some small files called cookies on your device to make our site work. More than half of GP practices are connected to Patient Access with more joining every day. NR17 2AS Map, Queens Square SurgeryQueens Square Some pharmacists also offer other services like diabetes and blood pressure monitoring. All rights reserved. Attleborough Check with your GP practice to see if they offer the service. Station Road The majority of our work now comes through our on-line system, but when we are full, we do need to switch this off in order that we can safely manage the workload that we have already received. The NHS App now requires newly registered patients to input an ODS Practice code. This means you can order your medicine when you need it without having to see a GP until your next medicine review. Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. We review any regular medication on a repeat prescription annually and wherever possible the doctor will do this without you having to attend the surgery. The Patient Access Support Centre can only deal with technical queries in relation to the Patient Access web and mobile applications. here. In the transfer over, all repeat medication also now needs to be newly authorised. . Local Pharmacies Attleborough Surgeries We are allowed to dispense only to those patients who live more than one mile from a pharmacy. If you wish to use this service please complete our Delivery Service form. Normally I have meds delivered, which has been an excellent service. Request repeat prescriptions online, with delivery of your prescription to your preferred pharmacy. Station Road SurgeryStation Road Attleborough Haverscroft Industrial Estate New Road Attleborough NR17 1YE (01953 . Feltwell Thetford IP26 4AD (01842) 828938. Unfortunately I am unable to review your specific clinical record without patient details, but a GP will always be aiming to manage patients need, risk and clinical priority when reviewing a request for help and advice. If you take medicine regularly you'll usually have a repeat prescription.
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